Wireless not working

By wanderer11387 ·
My wireless connection on my computer seems to be not working. By not working I mean that the connection itself is gone and is no longer on my network connections page. I recently updated iTunes and it was working fine until I started it up today and the wireless network is nowhere to be found. My adapter is a Broadcom 802.11 WLan device but even that isn't showing now. any ideas?

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On / Off Switch, Driver Update

by TheChas In reply to Wireless not working

Have you checked the on / off switch for your wireless adapter? If it is turned off, it won't show up.

The next thing to check is recent Windows Updates. Microsoft has sent out wrong and bad driver updates. I have had to roll back the driver for my wireless adapter several times after errant Microsoft supplied driver updates.


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First Goto is "On/Off" switch

by TobiF In reply to On / Off Switch, Driver U ...

When Wifi or bluetooth is "totally gone" that's typically a sign that BIOS has shut these down completely.

On different computers, the on/off switch for radio is done in different ways. Sometimes, it's a physical (slide) switch. On other compputers, you press the "Fn" key simultaneously with some other key. Yet other computers force you to enter some configuration program from the laptop vendor.

What laptop model do you have?

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Driver Update almost worked

by wanderer11387 In reply to On / Off Switch, Driver U ...

but the chip is not present on the list. I managed to actually find and locate the folder where my Broadcom files are located. The type is 43XX, which i read is an older model. Upon looking at system information, the WLAN is set to "not started" and that the start up is set to "manual" (the stop says "no" but i figured i don't need that since i don't want it turned off). I went to the folder, tried re-installing it but nothing happened. I tried playing around with a bcm64 .exe file but i get an error message saying it is not a windows compatible file. If i can somehow find a way to "start it up" and change it to automatic like in the system information description, i think it would work but i'm not sure where to go to do that. Like i said, the connection itself is not in the "my network connections" area where it should be, nor is it present in the device manager. I can't recall but i think someone asked what system i was running so i'll post my info. the OS is windows XP media edition, my laptop version is a Compaq Presario V6000. The chip is built in and i do have an OFF/ON switch that i have routinely checked to see if it was one. Someone posted about turning it off and then on several times. I did that but nothing else has happened.

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Two layer of wireless switches

by TobiF In reply to Driver Update almost work ...

Have a look at the troubleshooting manual from HP:

In the section: The computer cannot connect to a wireless network.

The tricky thing here could be that you not only need to turn on the radio with a switch, but also enable wifi in the "wireless assistant".

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Also look in Device Manager

by OH Smeg Moderator In reply to Wireless not working

And see if the WiFi Adapter is shown there. Naturally if ti's turned off it's not going to show but here I'm assuming that you actually have it turned on.

Also knowing the OS and Patch Level may be of assistance here.


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Looked at device manager

by wanderer11387 In reply to Also look in Device Manag ...

and right now it is showing my 1394 net adapter and NVIDIA nForce networking controller and NVIDIA network bus enumerator. It says that they're up to date and working but not sure if they're controlling my wireless. My wireless switch is always set to on. My OS is XP. Could it be possible the chip was fried? the computer is 5 years old after all.

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This sounds more like a Software issue

by OH Smeg Moderator In reply to Looked at device manager

As apposed to a Hardware Failure. However saying that I have seen the WiFi Switch get gunky when it's left in 1 position for too long so maybe sliding it to off and on several times may be all that is required.

However after making a change to I Tunes which is what I think was said at the beginning of this thread the WiFi appeared to stop working may just be an issue with the new I Tunes App and the way that it interacts with the hardware/drivers. Could be something as simple as applying the newest drivers for this WiFi device to at the worst scenario needing to rebuild the installed Software. I've seen way too many instances of Apple Software causing problems that require reloads as apposed to repair installs. Seems that Apples programing methods are not as good as they could be for the Windows Platform and when things go nasty the only solution is to reload.

However first you can attempt a Roll Back to before the newest I Tunes was released as well as any of the most recent M$ Hot Fixes. If that fails I would then look at installing the newest driver for any hardware not working and then finally a Repair Install of XP but you'll need a M$ Branded Install Disc not a System Makers Recovery Disc. If you have a M$ Branded Install Disc follow the Directions here under Method 2

Method 2: Repair install of Windows XP by starting your computer from the Windows XP CD
Note If Windows XP was preinstalled on your computer, you may need the installation CD to reinstall. Contact your computer manufacturer to make sure that you have the installation CD for a repair installation.

To reinstall Windows XP by starting your computer from the Windows XP CD, follow these steps:
Insert the Windows XP CD into your computer's CD drive or DVD drive, and then restart your computer.
When you receive the "Press any key to boot from CD" message on the screen, press a key to start your computer from the Windows XP CD.
The following message on the Welcome to Setup screen will appear:
This portion of the Setup program prepares Microsoft Windows XP to run on your computer: To setup Windows XP now, press ENTER. To repair a Windows XP installation by using Recovery Console, press R. To quit Setup without installing Windows XP, press F3.
Press ENTER to set up Windows XP.
On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.
Follow the instructions that appear on the screen to reinstall Windows XP. After you repair Windows XP, you may have to reactivate your copy of Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
310064 ( ) How to troubleshoot Windows XP Setup problems when you upgrade from Windows 98 or Windows Millennium Edition
If you successfully completed the reinstallation, congratulations. You are almost done. Please continue to the "After you reinstall Windows XP" section to finish.

If you received an error or if the reinstallation did not finish, unfortunately, this article did not resolve your problem. For your next steps, you may want to ask someone whom you know for help. Or, you may want to contact Microsoft Support to help you resolve this problem.

Is the bit you want but there is more that you should read first before starting. It may save you some time and trouble.

If you are concerned that your Hardware has failed you can always use a Live Linux to test it though that actual WiFi Chip Set may be a problem. You can get a Live Linux as a cover disc on a Linux Mag or download one from here

I like Knoppix as it's a useful tool to have in your Tool Box but Mandriva One seems to have better Support for WiFi Devices.


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Have a try b4 format

by prrethish In reply to Wireless not working

I thing urs is a pc
If so go to the device manager and uninstall u r wl driver
After make shutdown Remove u r wl card
Then start the pc
Make shutdown and fix the wl card in other slot and stART the pc
Hope this will work for u

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