wmv attachments from outlook email dont open video, just audio, why

By neil licht ·
In openning outlook email from my inbox, a wmv attachment, when clicked only opens the audio, not the video. Please help me resolve this.

I seem not to get anyone answering this question although posted many times. PLEASE HELP IF YOU CAN.

RSVP directly to ndlicht@verizon.net

I have tried the usual and nothing works. Thanks ndlicht@verizon.net

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by Snuffy09 In reply to wmv attachments from outl ...

your ms media player may not have the correct video codecs installed

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Where can I get the right Codecs

by neil licht In reply to codecs

I understand the Codec issue thatnks but I can't seem to find the correct ones. Where might I look for a FILE to install that will link and work?

I have Windows media player and real player. Both work fine except in outlook where the video part of an attachment will not open.

Thanks for your help!! Neil

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Do you have the latest version of media player?

by TonytheTiger In reply to Where can I get the right ...

Files encoded with version 9 cannot be opened with version 6.4, for example, without the correct codec.

Try this first


If that doesn't fix it, try this


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