General discussion

Locked

Won't Print When Using Paper Handling

By srickperry ·
Greetings,

I've got a user who uses Win98SE and Office97. While in Word if she selects the paper handling options such as collating, stapling, or printing a range of pages like 5-11 the printout will not come out. Everything looks like it went but nothing comes out on the printer.

I tried having her select another printer but it still did not work. I had her try printing the exact same document from another workstation and it worked fine. So this problem definitely is tied to her workstation.

Other than reinitializing (FDISK, FORMAT, REINSTALL) her PC does anyone have any ideas?

Thanks for your help.

--Rick Perry, MCP
srickperry@yahoo.com

This conversation is currently closed to new comments.

5 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

Won't Print When Using Paper Handling

by SyscoKid In reply to Won't Print When Using Pa ...

Sounds to me like that workstation has a different printer driver installed than the other workstations.

Try updating the printer driver to the latest available for your brand and model of printer.

Collapse -

Won't Print When Using Paper Handling

by srickperry In reply to Won't Print When Using Pa ...

Poster rated this answer

Collapse -

Won't Print When Using Paper Handling

by fierygod In reply to Won't Print When Using Pa ...

I'd try deleting the printer, and reinstalling it from scratch. When you delete it you might also want to look in the windows directory and get rid of the .wpx and/or .mfd file associated with that printer. You will have to look at these files with something like notepad and look for a printer type in the file as the file name does not correspond with the printer name.

There is also a possibility that the problem is with office rather than with windows, how does the printer act if you printto these printers with another app?

Collapse -

Won't Print When Using Paper Handling

by srickperry In reply to Won't Print When Using Pa ...

Poster rated this answer

Collapse -

Won't Print When Using Paper Handling

by srickperry In reply to Won't Print When Using Pa ...

This question was closed by the author

Back to Windows Forum
5 total posts (Page 1 of 1)  

Related Discussions

Related Forums