Word 2000

Delete any ~*.* files. Word drops shards of documents where it finds the files. They all start with a tilde "~".
Search for and rename or delete any Normal.dot files. There should be only one. Word will create a new one when it opens.

Thank you in advance for all of your help!
When I searched for the ~*.* only one item came up. It was a folder called ~offfilt. It was empty but I deleted it anyway. When I searched for the normal.dot files, two were found and I deleted them both.
Still can't open Microsoft Word, or existing word documents.
Should I disregard your first reply to me to contact microsoft and tell them my disk had carped, or is that still a viable option.
Any further thoughts?

Thank you in advance for all of your help! When I searched for the ~*.* only one item came up. It was a folder called ~offfilt. It was empty but I deleted it anyway. When I searched for the normal.dot files, two were found and I deleted them both. Still can't open Microsoft Word, or existing word documents. Should I disregard your first reply to me to contact microsoft and tell them my disk had carped, or is that still a viable option. Any further thoughts?

Have you tried utilizing your System Restore?
I comes automatically enabled in WinXP, and you could choose a time prior to when you experienced your problems to restore your system to. Also check out http://msdn.microsoft.com/library/default.asp?URL=/library/techart/windowsxpsystemrestore.htm

for help in accomplishing this task. Good Luck!

That wasn't my question I don't have a HP computer and I use Office XP it must have goteen mixed up with my answer 60 or so days ago I don't remember now sorry..