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Word 2000 Quits Unexpectedly

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When starting up Microsoft Word, the application closes itself unexpectedly. If nothing is typed, no error message is created. If the user types for a couple of seconds, the following error message is created.

Error 1
“The instruction at “ox77fca778” referenced memory at “ox006e006d”

Error 2

“The memory could not be ‘written'”

I have already tried replacing the normal.dot file to no avail. My next course of action will be to reinstall Office 2000, but I would like to avoid this if possible.

Suggestions would be greatly appreciated.

Topic

Word 2000 Quits Unexpectedly

In reply to Word 2000 Quits Unexpectedly

If it is not your standard memory or virtual memory, you will have to re-install. Set your virtual to 1.5 times the actual memory if it is a problem. However, I think you may have a corrupt install. Obviously, you will want to remove Office 2000 before re-installing. You never want to repair office. I have found that this rarely works.

Word 2000 Quits Unexpectedly

In reply to Word 2000 Quits Unexpectedly

I appreciate your help, but I don’t think the reinstall will help. Word works fine when other users are signed in, so I know the install worked correctly. I also checked the user permissions, and the user with problems is set up as a power user. The OS is Windows 2000.

Word 2000 Quits Unexpectedly

In reply to Word 2000 Quits Unexpectedly

I think..(keyword think!), it might be a corrupt font in your system. If you are using a 3rd party font management utility, turn off all your fonts in it. Then try to see if Word will work. Then turn on a few fonts at a time to locate the corrupted font (or re-install all your fonts). If you have your system managing the fonts it’s going to be a bit more trouble. Because then you will need to ascertain if you have access to replacement fonts. The procedure then is to delete fonts and re-install them through the system.
Hope this helps, re-post if you have questions.
Charleskin

Word 2000 Quits Unexpectedly

In reply to Word 2000 Quits Unexpectedly

I wasn’t using a 3rd party font manager, but your answer was on the right track and it got me thinking. To solve the problem, I did the following things. Because the problem was linked to a specific user, I deleted her profile on Win2000. I then went through step by step setting her up again, (e-mail, printers, permissions, etc.), checking each time to see if Word still worked. When I installed the printer Lanier 5245, Word stopped working. I discovered that she had a version of the driverwhich didn’t work, so I updated the driver and everything works fine. Thanks for getting me thinking about printers and fonts.

Word 2000 Quits Unexpectedly

In reply to Word 2000 Quits Unexpectedly

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