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Word 2002 and Windows XP

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8 replies

by christy_3303

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I have one computer and printer that has trouble printing from Word 2002. I installed Word 2002 and then several months later installed Windows XP on this computer. I had to get a new print driver for the HP printer. After installing these, thereis an ocassional problem (doesn't happen all the time) of printing pages in Word. It looks right on the screen and also in print preview, but the printer cuts off the bottom part of the page. It also will only print about two envelopes and then will give a margin error and will not print any more envelopes. I have installed all Word updates and Windows updates. What could be the problem. This computer prints fine on other printers.

8 replies

by ann777

Sounds like the printer's drivers are not configured properly for WinXP or that the printer is not functioning properly with the drivers.

Have you tried the printer on another computer with the same or different OS? What model of HP printer isit? Is it a multifunction printer/scanner/fax/copier?

Check the drivers, check the settings and see if you have a "fit to page" option with your printer driver settings. Print directly to the printer and do not "spool." Margin errors are indicative of the printer memory not clearing properly... and the same with cutting off the end of pages.

Need more on the specs of your printer hardware to be of further assistance. Can you post a comment?

by christy_3303

The printer is an HP 4050TN. The printer works on other OS fine and if you get out of Word and then get back into it, you can usually (sometimes you have to turn off the PC) print the document fine. The printer works in everything else, but Word and it only messes up sometimes and you can't predict when it will cut off pages. You can work in a document all day, printing and editing and it work fine, and then all of a sudden it will cut off the bottom of the page. I have tried reinstalling the drivers (twice, different ways), but it still happens. It is less frequent now, but still happens. I will check out the spooling and fit to page options. Thanks.

by the-bear

Did you follow the instructions that came with the updated drivers. I found with Windows XP that it was criticle to follow the driver install instructions. In some cases you have to install the origanal drivers and then upgrade, and in other cases you install with a clean set of drivers for windows XP.

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