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Word 2007 "Save/Save As" Problem

By Joe Mis ·
Most of our users use web based e-mail. When they open a Word attachment directly by clicking on the file name in their e-mail, Word Opens fine and they can view the document. However, when they try to do a Save or Save As the program appears to hang. It literally takes almost 2 minutes for a Save or Save As dialog box to appear. All machines are running the latest XP service packs and patches, and Office 2007 and the same thing happens when the user is logged in with full administrator rights. Any ideas?

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Hmmmm...

by CaptBilly1Eye In reply to Word 2007 "Save/Save As" ...

Could it be that a Anti-Virus program is scanning the document before allowing it to be saved?
That would account for the delay.
...worth investigating by temporarily disabling AV or at least setting it to exclude the scanning of .DOC files.

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Just Checking...

by CaptBilly1Eye In reply to Word 2007 "Save/Save As" ...

Were you able to resolve your issue?
If so, what was the fix?

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Word 2007 "Save/Save As" Problem

by sales In reply to Word 2007 "Save/Save As" ...

Check your antivirus software

It most likely is the cause.

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