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Word closes unexpectedly when printing

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7 replies

by seadogs

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We are running windows 2000 sp4, office 2000 sp3. We use word and standard windows printer drivers and the ms shared fax. Frequently when printing word will close out unexpectedly. Any one know of any issues with this? This usually happens if we cancel the fax wizard and then try to print, and also happens when we click on the favorites list within word. Help!

7 replies

by dklippert

Have you tried the standard tricks?
Rename/delete Normal.dot
Delete all Word temp files. They start with a tilde (~).
It is usually safe to delete:
~?*.*

by jamesgoerke

two things, first I would go to the printer manufacturers website and get the updated drivers for win 2000. Often times they have hotfixes and/or special software avaiable for special printing requirements like fax. Second, if you are printing through network i would update the network card drivers with the most recent ones available at the manufactures website. I have seen bad NIC drivers cause faulty printing.

by sgt_shultz

this sounds familiar. i would try searching mskb at support.microsoft.com for word 2000 close and see if anything fits. what is the model printer. can you try another printer to see if another driver is better behaved.

by sgt_shultz

support.microsoft.com searched by word2000 quit print and got this:

The following fax drivers may not work when the Background printing check box is selected:
Cheyenne Fax
Compaq Fax v1.0
Complete Communicator Fax
Delrina WinFax LITE 3.0
QuickLink Message Center
RapidFax
WinFax 3.0

by sgt_shultz

other 'stock' thing to try: Office repair. Add/remove programs/ms office/repair
anything in event viewer. doubt it but if you haven't looked in there lately use this for excuse to check it out.
did this used to work. what changed. plenty of free defragged hd space?

by seadogs

We are using a lexmark R printer. We did test with an HP LJ 1300 as well and still appear to have the same issues. Previously we had Word 97 and the templates have moved into word 2000 so now I am suspicious that something may have happened there that is causing this issue. I will try the suggestions so far and post more comments/ratings as I proceed.

by matmak

From what I can pick up from your issue the Fax is setup as the default.

when you first open a word document it repaginates to the default printer setup which it would seem is the MS shared fax thus you cancel this then try and print to another printer.

It would seems that the cause of the error is in relation to the repagination settings of the fax being transmitted to your Printer and causing the App to hang or exit.
Setup the printer as the default and change to the FAx as you need it.

And trty printing a document you have had trouble with in the past see if it works.

Regards

Martin Mack

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