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Word Document Does not Close

By timdaug ·
Does anyone have a solution or suggestion that would resolve the below issue??

Issue: When opening a document in Word it can take up to 25 to 30 seconds to open. When closing the word document it appears to close, word app closes, but when you look on the server where the document is saved the server reports the document still open and if you try to open the document again it will be read only. The document does eventually close (most of the time) the document on the server after one totwo minutes or sometimes not at all.

Solutions we have tried: Turn off Norton Anti-virus, write cache config, Several of the MS Q atricles.

Environment: We have a mix of NT Workstation with Office97 and XP Pro workstations with Office XP.The domain controllers are NT 4 and our file servers are Windows 2000.

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Word Document Does not Close

by DKlippert In reply to Word Document Does not Cl ...

If you are using Outlook, make sure that Journaling is turned off.

See what happens when you start Word from the Command line with:
Winword.exe /a
Then check any Add-ins

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Word Document Does not Close

by timdaug In reply to Word Document Does not Cl ...

Thanks for the suggestions but the recommdations did not resolve the issue.

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Word Document Does not Close

by timdaug In reply to Word Document Does not Cl ...

Additional Info: This only occurs in Word and Excel for Office 2000 & XP. The issue occurs when you click on the "X" to close the application but when you select "File|Close" the document closes properly. Thanks for you assistance.

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Word Document Does not Close

by timdaug In reply to Word Document Does not Cl ...

Point value changed by question poster.

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Word Document Does not Close

by no.email In reply to Word Document Does not Cl ...

This answer is going to sound off the wall, but do you have a WINS server running? I had a problem similar to what you have and after I installed a WINS server and added the WINS service to all my workstation the problem went away. Good luck!

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Word Document Does not Close

by timdaug In reply to Word Document Does not Cl ...

The question was auto-closed by TechRepublic

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Word Document Does not Close

by maxwell edison In reply to Word Document Does not Cl ...

You may have a template issue when opening the document. Look at the templates, removing unnecessary information, macros, etc.

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Word Document Does not Close

by timdaug In reply to Word Document Does not Cl ...

The question was auto-closed by TechRepublic

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Word Document Does not Close

by timdaug In reply to Word Document Does not Cl ...

This question was auto closed due to inactivity

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