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"word failed reading..."

By cillorj ·
I have a user who experiences the following on a daily basis:

Again today, I experienced a problem. I had completed typing a letter and saved it. When I tried to print it, the following came up on the screen:

Word failed reading from thisfile (filename.doc). Please restore the network connection or replace the floppy disk and retry.

Then another screen appeared:

Word has lost data due to a bad network connection or missing floppy. Documents relying on this data are going to be saved and then closed.

This has occasionally (rarely) happened on other PC's.
She has had this problem for 6+ months and on diffrent PC's running Win95 SP1, Winnt 4.0 SP6a, and know Win2K. I have installed Office 97 SR2b, had network cablingtested (no problems), checked permissions on the files and folders on the NT4.0 SP6a server, recreated a new user profile and swapped out 10/100 Hub. No changes to her symptoms. I am at a loss at this point. Approx. half our users save to this server with no problems.

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"word failed reading..."

by SyscoKid In reply to "word failed reading..."

This is a known problem. You need Word 97 Service Release 2. See here for details:

http://support.microsoft.com/support/kb/articles/Q179/8/83.asp

Hope this helps!

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"word failed reading..."

by cillorj In reply to "word failed reading..."

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"word failed reading..."

by cillorj In reply to "word failed reading..."

Point value changed by question poster.

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"word failed reading..."

by TechAdmin In reply to "word failed reading..."

If you solve that question, you should close it.

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by cillorj In reply to "word failed reading..."

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"word failed reading..."

by soporte_ms In reply to "word failed reading..."

If you solve that question, you should close it.

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by cillorj In reply to "word failed reading..."

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by SyscoKid In reply to "word failed reading..."
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by cillorj In reply to "word failed reading..."

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"word failed reading..."

by gutridgesj In reply to "word failed reading..."

maybe the problem is the file itself?

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