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Word file keeps crashing my computer

By maduca ·
Hello All,

I have ONE file that keeps causing and invalid page fault when I try to print or copy it. This is the message I receive:

WINWORD caused an invalid page fault in
module WINWORD.EXE at 018f:301e4f1f.
Registers:
EAX=00000000 CS=018f EIP=301e4f1f EFLGS=00010246
EBX=009eebcc SS=0197 ESP=009ee880 EBP=009ee9bc
ECX=00000000 DS=0197 ESI=000005a0 FS=2ba7
EDX=009ee904 ES=0197 EDI=0069007c GS=0000
Bytes at CS:EIP:
8b 08 89 45 b4 50 ff ** fc 00 00 00 83 bd 48 ff
Stack dump:
00000000 000003be 009ee904 008d5bd0 00000000 009eebcc 00000064 006900a8 00000000 00000064 006900a8 00000000 30065728 00000001 00000064 009ee934

I tried renaming the file and even moved it around a bit, but still the same problem.

Thanks for your answers.

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Word file keeps crashing my computer

by Parbo In reply to Word file keeps crashing ...

Do a search on your hard drive for the file normal.dot and delete it. This is just a template file and will be re-created once word is opened again.
a corrupted normal.dot file can do crazy things
Goodluck

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Word file keeps crashing my computer

by maduca In reply to Word file keeps crashing ...

Thank you for your time and effort, but it did not work.

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Word file keeps crashing my computer

by mslizny In reply to Word file keeps crashing ...

Are you trying to copy the file using Windows Explorer or the file directory window you get with File, Open? When you have a damaged Word file, the best procedure to save the contents is usually to open the damaged file and then open a new empty Word document in another window. In the damaged file, choose Edit, Select All, and the entire file will be selected; then choose Edit, Copy. Paste the entire contents of the file into the new blank Word file, save it under a new name and try printing. Let me know how this works.

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Word file keeps crashing my computer

by maduca In reply to Word file keeps crashing ...

Thank you for your time. I tried this but to no avail.

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Word file keeps crashing my computer

by maduca In reply to Word file keeps crashing ...

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