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word files from mapped dr. cause errors

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by ctpalmer

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I am having a strange problem when trying to open a word document from a MAPPED network drive. Users are having a problem when in MS Word 2000 or Office XP and accessing a file from a mapped drive (named P:). This is causing word to shutdown. It is more than one person having this problem on different manufacturers pcs. The OS is 98SE. The word files are stored on NT 4.0 server with sp4. If the users navagate to the file through network neighborhood everything works ok. Any ideas

3 replies

by ctpalmer

I found the answer. We use an old version of Inoculan on our servers. It turns out that the scanning of .doc and .xls (we were having the problems with Excel as well) files were not allowing the files to be saved back to the server. We have excluded these extension from being scanned and all is working again. Thanks for you help.

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