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word problem

By amuthama ·
my pc msword have got so many question marks and can not open any document but when you go to my document documents of word can open why?

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by DKlippert In reply to word problem

There could be registry damage. These artcles address the problem. For Office 97:
http://support.microsoft.com/support/kb/articles/Q176/5/29.asp
O2k is:
Q236872
OXP is:
Q302469(there are no spaces in the URL)

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word problem

by amuthama In reply to word problem

The question was auto-closed by TechRepublic

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by SixFourtyKilo In reply to word problem

Search your computer for all instances of the file NORMAL.DOT. You may even find a temp file labeled ~ORMAL.DOT. DELETE THEM BOTH. Delete all of them. This will clear any settings in Word but should get you up and running.

Good Luck!
640k

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by amuthama In reply to word problem

The question was auto-closed by TechRepublic

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by Bob the Builder In reply to word problem

This is taken from the KB site.

To remove the damaged Office 97 registry settings and to register Office 97 again, follow these steps:

NOTE: The following steps remove all user-specific settings for all of the Office programs. You must reconfigure all user-specific settings manually.
On the Windows Start menu, click Run.


In the Open box, type Regedit, and then click OK.


Expand the HKEY_CURRENT_USER subtree until you see the following folder:


HKEY_CURRENT_USER\Software\Microsoft\Office\8.0
On the Edit menu, click Delete.


On the Registry menu, click Exit.

NOTE: When you quit the Registry Editor, the changes are saved automatically.


Shut down and restart Windows.


After you restart Windows, place yourOffice 97 CD in the CD-ROM drive.


On the Windows Start menu, click Run.


In the Open box, type the following line, and then click OK:


<Drive>Setup.exe /y
NOTE: <Drive> is the drive letter for your CD-ROM drive.

Setup starts in Maintenance Mode.


Click Reinstall, and allow Setup to complete. Setup does not copy any files to the system. Running Setup with the /y switch only updates the Windows registry settings.

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by amuthama In reply to word problem

The question was auto-closed by TechRepublic

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by amuthama In reply to word problem

This question was auto closed due to inactivity

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