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WordPerfect 8 & the Evil Dr. Watson

By ?berGeek ·
My office has about 50 users, and about 10 of them get regular Dr. Watson errors while running WordPerfect (about 5 a day). I've tried running PFREG, researching the specific errors on Microsoft and Corel's sites, deleting the wp8us template, and re-installing WP, all to no avail. Once these users receive the Dr. Watson error the first time, they continue to receive it, and it gets more frequent as time goes on. I'm out of ideas, and my users are out of patience. Any ideas as to what might be causing this and how to fix it?

(We are running NT 4.0 SP 6 & WP Suite 8 SP 7.)

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WordPerfect 8 & the Evil Dr. Watson

by DKlippert In reply to WordPerfect 8 & the Evil ...

Corel does report problems when Macafee and NT 4 are used with WP8

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WordPerfect 8 & the Evil Dr. Watson

by Shanghai Sam In reply to WordPerfect 8 & the Evil ...

I have read about that previously, but we don't use McAfee... Thanks anyway.

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WordPerfect 8 & the Evil Dr. Watson

by MtnSqs In reply to WordPerfect 8 & the Evil ...

Look carefully at the configuration of these systems - swap space in particular.

Are these system short on disk space?

If the systems are all supposed to be set up the same, then try dumping the registrys (of a filing machine and a good one) as text files, and do some comparisions.

Also on a machine that is failing, does it matter who you are logged on as? Could it be some combination in the user setup of WP that these users have and the others don't?

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WordPerfect 8 & the Evil Dr. Watson

by ?berGeek In reply to WordPerfect 8 & the Evil ...

I looked at their swap space. It's within acceptable limits. I *did* do a dump of the registry, but have not needed to compare them, as the problem appears to be fixed (knock on wood). Thanks anyway.

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WordPerfect 8 & the Evil Dr. Watson

by oskiller In reply to WordPerfect 8 & the Evil ...

Have you tried stripping one of these machines down to a basic level of NT 4.0 with SP6 and WP Suite 8 SP7 to eliminate the chance of some other software causing a problem?

Also, make sure you are using SP 6a and not SP 6. There are a number of issues with 6 that were documented, as well as a number of undocumented ones that 6a fixed.

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WordPerfect 8 & the Evil Dr. Watson

by oskiller In reply to WordPerfect 8 & the Evil ...

If the problem occurs after stripping it down to a clean install of nothing but NT and WP, then you have a potential hardware problem, and not a software problem. One other thing to try is defragmenting the drive with one of the various utilities for NT to see if that helps.

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WordPerfect 8 & the Evil Dr. Watson

by ?berGeek In reply to WordPerfect 8 & the Evil ...

Thank you for your help.

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WordPerfect 8 & the Evil Dr. Watson

by -Q-240248 In reply to WordPerfect 8 & the Evil ...

What error in which module. This would be helpful. Also look at what other processes are running...

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WordPerfect 8 & the Evil Dr. Watson

by ?berGeek In reply to WordPerfect 8 & the Evil ...

Poster rated this answer

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WordPerfect 8 & the Evil Dr. Watson

by ?berGeek In reply to WordPerfect 8 & the Evil ...

In answer to #4: We get various errors in WP8. They all differ. I've just read over some of the notes that I'm keeping, and they all have given the access violation as 0xc0000005, but the address is different for every one. As far as what processes are running, it's pretty much standard for all of my users - We'll have Outlook 2000 open, WordPerfect and possibly Internet Explorer. We also have Norton AV 7.01 running in the background. Other than that, it's just the standard processes for NT on a network (explorer, smss, nddeagent, winlogon, etc.)

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