i have not long started up in business for my self and have come up against a number of problems.
namely if i do a hareware install or system repair i return to the customers premises and end up having to do further work and when i charge for it the customer complains that they were not informed that they had to pay.
thing is where can i source a working policy for my customers so i dont get caught in this trap again.
the hours im spending doing this unpaid are going to end up bankrupting me!!
i think it needs to be something i have the customers read before doing the work and they have to agree to. it also needs to be legal!
would i have to go t a lawyer or is there somewhere else i can try?
many thanks
M
