Here’s one that I can’t quite figure out. I have a user who reports that his computer locks up when he tries to open or save a file to a network drive. Symptoms include:
– Only network access is impaired. All functions or programs on the local workstation run fine when the app locks up.
– The app lockup happens sporadically, but most often after a print job has run. Doesn’t matter if the printer is local or networked. But sometimes it locks when he hasn’t printed.
– The error he gets is “Cannot access file “xxx”, drive Q: does not exist” when saving a file, or the app in question hangs when opening a file.
To troubleshoot, I’ve tried:
– replacing the computer, twice, with clean copies of Windows 95 installed each time. Clean install of all apps as well.
– Removing the USER.DAT from the home directory for regeneration during the second PC install.
– Replacing the patch cord from the computer to the wall jack.
– Replacing the patch cord from the punch-down block in the phone room to the hub.
– Changing the port on the hub.
– Replacing the hub.
– Stringing a new cable from the wall jack to the phone room.
– Replacing the printer cable (hey, why not?)
– Swapping out every piece of hardware attache to the PC with the exception of the local printer (we don’t have a spare).
– Updated all software on the PC (but we only started updating when the problem started happening. We didn’t touch the PC before and he swears blind that he didn’t either).
– Called Microsoft tech support. They listened for about one minute before blaming Lotus Smartsuite 9 as the cause of the problems. Lotus Smartsuite and Notes are the only software that runs on the PC. No help from Microsoft (not that I expected any…)
Anyone have any ideas? Greatly appreciated. If not, stay tuned for a post of the video of this guy dropping his PC out the 18th floor window. Thanx!
Anyone have any ideas?