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World Class IT Service Management Guide

By oosthuizen.charmaine ·
Provide me with more information on this guide, e.g. Author(s), Publisher and ISBN.

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World Class IT Service Management Guide

by kent.manley In reply to World Class IT Service Ma ...

Here's a URL to the webpage:

http://www.itbeheerplein.nl/tijdschriften/tijdschriftendetail.asp?id=120 (probably wraps).


Hope this helps.

Kent

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World Class IT Service Management Guide

The URL could not be used, but thanks for trying. I found the answer that helped me.

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World Class IT Service Management Guide

by gartej In reply to World Class IT Service Ma ...

I had trouble using the URL provided in the first answer (wondered if the gentleman was joking). But, when I found the web site today and copied and pasted itsa URL, I produced the same foreign site URL. So, just in case you didn't find the web site...I first went to www.synet.com and then looked at the site map for Knowledge and from there went to the document (should be easy to find if I found it). The ISBN is 9076383464. If you're working on SLAs, I'm interested in learning what you're doing and how you're approaching the process.

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World Class IT Service Management Guide

Thank you for your trouble. A collegue of my will be working on this and has been working on it for a while. His email address is: botha.schalk@columbus.co.za

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World Class IT Service Management Guide

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