I purchased a Microsoft – Surface Book 13.5″ Touch Screen with Performance Base – Intel Core i7 – 16GB Memory – 512GB Solid State Hard Drive in January 2017. A few months later, after playing World of Warcraft for 20-30mins the laptop just stops (doesn’t shutdown, just goes black), screen goes black and if I don’t wait long enough, I get a white thermometer icon when trying to start the laptop again. After waiting long enough, I can hit the laptop start button, login, and WoW will still be running (although by that point I’ve been disconnected from their server).
My WoW settings are VERY low (1440×900 res), no heavy particle or shading effects, anti-alias & filters low or off, and this can happen while just running around in game – not even dungeons or raiding.
I don’t recall this happening when I first got this laptop, so there may have been an update from Windows or WoW that changed something, or, something has happened with the fans/cooling system. I’ve searched but not found anybody reporting overheating issues with WoW on the Surface Book. I’ve created a Power Plan to reduce processor power and that’s done nothing. I don’t hear the fans “kicking in” at any point (but then I’ve read many posts saying how quiet the fans are on this laptop so maybe they are).
I don’t expect an immersive gaming experience, but I would expect this laptop should be able to run WoW in lowest settings mode.
I’d love to hear if anybody else is experiencing overheating with WoW and/or if anybody has any suggestions for how to solve or at least diagnose this issue!
Thanks in advance!
