Writing article on 24/7 support

Hi everyone — I’m writing an article on
managing 24/7 support staff and on-call
support staff who work for extended periods of
time. I would love to hear from support
professionals of all levels who would be
willing to be interviewed. Issues I hope to
cover are increasing productivity, preventing
staff burnout — for starters — but I would love to
hear what issues you’d like to read about. My
assignment is pretty open. My outline is due 6/
25. Oh — I won’t be quoting anyone by name —
so no fame here — I just need background info
and issues. I am most grateful for any help
you are willing to provide. — Maureen (Walnut
Creek, California)