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Writing usable online help

By MaryWeilage Editor ·
In this week's Application Developer Management newsletter, Scott Withrow discusses some common complaints about online help and provides tips on how to write usable online help.

Does Mr. Withrow's experiences with online help sound familiar? If so, what frustrations would you add to the list he presents in this newsletter? What elements are essential to creating useful online help?

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MS & the web has taken help backwards

by Fred Tatt In reply to Writing usable online hel ...

I agree! I agree!

My own complaint about help:

MS products used to have a question mark top right that one could use to get information on a form element. Now that all MS help is "web-centric" this "feature" rearranges my desktop then forces me to find the particular snippet of information I am looking for amongst a sea of useless information.

This is a major step backwards.

It is certainly not "context-sensitive".

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by ldlenterprisesny In reply to Writing usable online hel ...

An author of online help, I was looking forward to reading the above-referenced article. Unfortunately, it was not, specifically, listed via the link provided. I did, however, subscribe to assorted categories, including Development.

Do you have other means for accessing this week's Application Developer Management newsletter?

Thanks so much.

Documentation Specialist

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