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Wrong Keyboard Layout - HP Laptop

By dfb ·
Having just installed a fresh copy of XP pro on my HP Pavilion Laptop, installed all the drivers, set everything I can find to UK, I find I still can't use Back-Slash key which is directly to the left of the "Z" key on my keyboard, which makes it a 102 type I beleive.
I can't find anyway of telling XP, I thought it might be a special driver, but HP say it's a Windows problem and suggest I contact Microsoft. Microsoft say it's a HP problem as the keyboard is unique to HP ! So where do I go fromthere ?
I'm sure it must be an easy fix if only I could find it.
Regards, Dave Baker

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Wrong Keyboard Layout - HP Laptop

by Blackcurrant In reply to Wrong Keyboard Layout - H ...

Hi Dave

When you say you changed all the settings you could find to UK, did you do so from the control panel? Here, you will find an entry for regional settings - make sure these are correct and your keyboard should function fine. You also say the keyboard is unique to HP so have you tried visiting HP's site and downloading the latest drivers? Also, are you quite sure the keyboard has not been damaged?

Another option you could check is to see if your keyboard keys can be remapped. Some keyboards have this capability, and it is possible the key in question has been allocated a different function.

Good luck

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Wrong Keyboard Layout - HP Laptop

by dfb In reply to Wrong Keyboard Layout - H ...

Hi, yes I did use control panel, I checked date/time, regional, keyboard, etc and when I installed XP, I did a custom install, as I always do, to insure all is set to UK.
I have tried all the other keys and they return as their respective key tops. I am sure it is something to do with selecting a 102 key as apposeded to 101 keys. If you load up the onscreen keyboard in XP you will see that the 101 key keyboard does not have the back-slash next to the "Z" key whereas the 102 key version does.
HP are being very unhelpfull, I'm sure I'm not the first person to have this problem when installing a straight version of XP as apposed to they branded version, which probably has a different driver in it !?
The keyboard works fine when running the HP diagnostic program at bootup, as apposed to Windows. Well the key works although it shows up as being next to the enter key.

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by dfb In reply to Wrong Keyboard Layout - H ...

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