Question

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    Topic
  • #2151547

    Xerox 7345 Admin password

    Locked

    by karen ·

    Yes, I feel dumb. Please don’t reply just to tell me what I did was dumb, how dumb it was, etc.

    New Xerox 7345 was delivered this week and I promptly changed the System Admin password without recording it anywhere. Now I cannot get in to change defaults on the machine. Spent over an hour on hold with Xerox today before giving up, having other things to attend to. I know it will cost hundreds to have a tech come out and reset.

    Does anyone know, will anyone please tell me how to reset the password to the factory default (11111) myself? Please?

All Answers

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    • #2925092

      Clarifications

      by karen ·

      In reply to Xerox 7345 Admin password

      Clarifications

    • #2925068

      You will need to call Xerox again….

      by thumbsup2 ·

      In reply to Xerox 7345 Admin password

      … and this time, stay on the phone long enough to resolve the problem. Either Xerox helping you over the phone or having a Xerox Service Tech on site will be required to reset.

      Sorry, but there’s nothing we can do to help.

    • #2925044

      Have a look at your manual….

      by Anonymous ·

      In reply to Xerox 7345 Admin password

      You should have got a manual with this printer (mfp). This will tell you how to do a reset.
      So the saying goes, read up on the info before you change anything. 🙂

      Please post back if you have anymore problems or questions.

    • #2924997

      I work for Xerox and have the answer…

      by scottkroh ·

      In reply to Xerox 7345 Admin password

      Problem:

      The Login ID was changed and needs to be reset to access the System Administration screens. This procedure enables the Login ID to be reset.

      Resolution: There is a simple 2 minute process for this but I can not post to a public site for obvious reasons. Call your Xerox sales rep and they can tell you who your Xerox analyst is. Call them and ask them to reference Eureka Document#:643891.

      If this is no help, email me at scottkroh@comcast.net with the serial number of your 7345 and your phone number. I will call you with the fix…with the understanding that I will not see it posted on the this forum or any other forum. Not trying to be difficult, but there are obvious security risks if the general public knows how to reset admin passwords…

      • #2437694

        Reponse To Answer

        by ngomam ·

        In reply to I work for Xerox and have the answer…

        Hi.
        Please assist me also. I also lost my password for Xerox 7545. my email
        ngomam@wzc.adventist.org

      • #2437677

        Reponse To Answer

        by purpleskys ·

        In reply to I work for Xerox and have the answer…

        TR members do not assist in password recovery or removal. Do not respond to this thread.

        We, the members of TechRepublic – A Resource for IT Professionals, will not assist anyone in the recovery/removal of lost passwords. You may have a legitimate reason to recover/remove a password. However, we cannot verify your motives and will therefore not assist anyone in what may be an attempt at gaining unauthorized access to a computer system. Due to the open nature of this forum, any assistance given to help circumvent security measures, even for legitimate purposes, would be available for unscrupulous individuals to use for illegitimate purposes. This is a risk that we, the members of TechRepublic, will not take. Please do not ask questions of this nature on TechRepublic.

        If you have a legitimate need to circumvent a password scheme, please contact your local computer repair store or the vendor for the software/hardware and request their assistance. E.g. Windows XP password recovery/removal issues should be taken up with Microsoft’s technical support, Phoenix BIOS password recovery/removal issues should be taken up with Phoenix Technologies, hard drive password recovery/removal should be taken up with the manufacturer of the hard drive, etc…

        To those viewing this post: Please DO NOT respond any further to this thread. This will cause TechRepublic’s forums to show up in a search engine’s results for key words that relate to password cracking which, in turn, could lead to more password cracking questions.

        This template has been released under the GNU public license and you are encouraged to use it as a standard reply for questions of similar nature, provided that you make any modifications available to other users.

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