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XP Boot problem

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I have a clients system in for repair with the following problem. System was not shut down correctly as it starts with “windows did not start correctly screen” and I have a choice between, Safe modes, last known good config, or start windows normally.

Under normal start up the progress bar starts up and completes to the end, then system just freezes.

If I try in safe mode, I see the drivers loading, and during the process, system also freezes, last line on screen is //drivers/mup.sys although I am not sure if this is the last driver loaded ok, or the the driver where I am freezing.

Also, I have no XP repair or boot disks, as I have no other XP systems on my test bench, ( all I have is windows 2000)

I also suspect this system was infected with the blaster worm, which I know how to remove, just mentioning, in case this provides any clues.

So how can I go about getting into XP, so I can fix this problem?

HELP!!!!

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If you have the XP CD-ROM, you should be able to boot from it. After loading the drivers, it should come to a screen where it will let you press R to Repair a current installation or ENTER to begin a new installation. I have only done the repair option with 2000, but I assume the options after pressing R will be similar and offer to automatically repair the installation. If you had an ERD, 2000 (and I assume XP) would ask for it, but many problems can be fixed without the ERD.

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Thanks for the comments, I will try as a last resort, although after searching the web, I have found a lot of posts with problems after loading the driver MUP.SYS so I am trying to see if there is an exact solution. Also, is there any utility that would let me dos boot into a NTFS volume? I was gonna try to just bypass this file.

Also, the system is XP Home, but I only have the XP Pro CD, when doing a repair, will this make a difference or is it safe to use?

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I have had this same problem occur a few times…
with the same machine…
First off… don’t bother with WinXP bootdisks..
Use a Win 98/ME bootdisk to access the cdrom and other utlities if needed…
Boot from the floppy and access the cd rom from there…

Try this link for some helpful info also..

http://www.digitalwebcast.com/2002/03_mar/tutorials/cw_boot_toot.htm

Jonny Bravo

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This is not an answer but I have the exact same problem. Happened this morning. I already ran the XP repair and it still does not come back to life. Is there anyway to get to the files on the NTFS drive so that I can copy the last few days of work before I reformat and clean install.

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Well, sorry to say, I found no solution that works, after posting numerous questions on various sites. The only thing I did not try was a NTFS reader, as Icouldnt find one that lets me copy, delete, and move files around. The one a downloaded from wininternals only lets me copy a file, and onlt from an existing ntfs drive. If I had a good NTFS reader, the last thing Iwould have tried is to copy another mup.sys file onto the system, and failing that, delete the one that was there, and see what happens, however in my case, I had to re-format!!! ^%$*^$^*$^*$

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