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XP dell re-install is not recognizing the hard drive any clue how to fix?

By gobbles321 ·
here is my problem i have a Dell Dimension 9100 desktop computer that i am fixing for a costumer and i am using the windows re-install disc that the costumer provided when start to boot from the CD i get an error message that says
"Windows XP Home Edition setup

Setup did not find any hard drives installed in your computer.

Make sure any hard disk drives are powered on and properly connected to your computer, and that any disk-related hardware configuration is correct. This may involve running a manufacturer-supplied diagnostic or setup program.

Setup cannot continue. To quit Setup, press F3."

If there is anything that i could be doing that would help me out in solving the issue please post anything that you think would help and i will get back to you as soon as possible. i need to get this computer out as soon as possible. thanks

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Couple of things

by robo_dev In reply to XP dell re-install is not ...

Is the drive spinning, and are the power and data cables attached properly?

Can the PC 'see' the drives in bios setup? (on most Dell PCs it's f12 at startup)

Is the XP CD the correct one for the PC?

It may be possible that a newer PC using SATA disc-drive controller would not be recognized by older XP CD....you may need to load the SATA disc drivers at the 'Press f6 to load drivers' phase of XP install.

Note that many Dell mobos have the secondary SATA interface disabled by default, so if you're plugged into SATA2, it won't work unles you enable it in bios.

also, post questions in the questions forum, or you won't get much help

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