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XP does not recognize my Western Digital 500 G, model #WDG1U5000N.

By conan1951 ·
I just purchased the WD Model number WDG1U5000N. I connected it to my Toshiba laptop to test it, and try backing up my information, then, I will back up the information on my VPR Matrix DT. I went to Device Manager, and the external HD icon can be viewed, but it reads "Unknown Device". At "My Computer", I can not find the "F" drive. The driver is suppose to be automatically downloaded. What am I doing wrong? Other owners of this external hard drive have had the same problem. Is this an external WD 500G common problem? Maybe, I should return it, and buy something else???? Experts, please help me. I am not a computer geek, please be patient with me. Thank you! George

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