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xp fax problem

By robert.s ·
we have a 2003 server with fax modems set up on it... it can send and receive faxes fine. our office is mostly xp machines but we have two 2000 machines.

when i click to send a fax from an xp machine nothing happens, i have the local fax service set up and am allready connected to the fax on the server...

if i send a fax from the 2000 machines it works fine.

is there something in xp sp2 that blocks you from network faxing?

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warning messages

by robert.s In reply to xp fax problem

by the way, i get warning messages
source: microsoft fax
event id: 32068

The outgoing routing rule is not valid because it cannot find a valid device. The outgoing faxes that use this rule will not be routed. Verify that the targeted device or devices (if routed to a group of devices) is connected and installed correctly, and turned on. If routed to a group, verify that the group is configured correctly. Country/region code: '*' Area code: '*'

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solution

by robert.s In reply to xp fax problem

if anyone else has this problem, here is the solution:

you have to install the fax service with an xp sp2 cd, then go into printers and faxes and click add local fax machine, then go back into add/remove programs, add windows components and uncheck fax to uninstall it and restart

go back and install the fax service but this time use an xp cd with service pack 1

it should work after that

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