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XP home and modems

By bfalls ·
I have a client whos son installed Windows
XP home on their computer. the problem that I
am having is :

The modem shows up fine in the device
manager using com3. When I try to setup up
dial up service, I get an error that states the
"device not present"

I have tried a new modem and it does the
same thing.

I am stumped.

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XP home and modems

by qballrail In reply to XP home and modems

First, make sure the modem is plugged into the phone line correctly -- Telco to the wall and the optional Phone plugged into a telephone. Can you open a Terminal Window and send any commands to the modem, such as ATZ? Unless com 2 is unavailable, try to switch the modem to that. Although XP is supposed to have most drivers for devices, it may not hurt to download and install the latest drivers from the mfr site. Sometimes, although Windows acknowledges the physical presence of a device, it may be experiencing conflicts. Check for any compatibility updates for Windows as well. If not already done, perform all Windows Updates. Try physically removing the device after shutting down the system, reboot to make sure Windows notices the hardware change, then shut down again and reinstall it. Try a different slot if avaiable. Also note that some devices just are not compatible with XP. This is one of the typical issues with XP Home, unfortunately. If you can, try installing XP Pro.
If the PC itself is very old, it may be that it is not XP ready. Depending on proc speed, RAM and BIOS revision, there may be other compatibility issues as well that have not made themselves know at this time. If possible, flash upgrade the BIOS, which can be found on most motherboard mfr website.

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XP home and modems

by bfalls In reply to XP home and modems

The question was auto-closed by TechRepublic

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XP home and modems

by TheChas In reply to XP home and modems

I have run across a couple of modem/motherboard combinations that do not function in XP.
Either part functions fine, they just won't work together.

Make sure that when trying a new modem, that it uses a different controller chip than the old modem.

Also, remove modems for Control Panel / Modems, and NOT device manager.
XP in particular, leaves the modem partially installed when you remove it using device manager.

As answer 1 stated, make sur ethat you have the latest XP drivers for the modem.

Chas

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XP home and modems

by bfalls In reply to XP home and modems

The question was auto-closed by TechRepublic

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XP home and modems

by bfalls In reply to XP home and modems

This question was auto closed due to inactivity

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