xp home freezes durning boot up

Hi John,
Depending on what she is using (Outlook or Outlook Express or other) if you go hunting to these locations below you should be able to find the files. (or do a search on *.pst for Outlook or *.dbx for OE to find the locations. It should pick up where they are on the original version. Copy these to the appropiate same locations in your new installation (make sure the mail programs are closed though).
You should then be able to start the email client and it will automatically pick themup.

Other alternatives are,

find those files (make note of where they are located) and back them up. Then do a clean instal and then copy those files back to the original location.

C:\Documents and Settings\Administrator\Local Settings\Application Data\Identities

C:\Documents and Settings\Administrator\Local Settings\Application Data\Microsoft\Outlook

Hi
The easiest way to accomplish this is to boot to the original version of Windows and starting up the email client she was using. Export out her emails as a PST file into a directory named Mail that you create ( C:\Mail ) in the root directory ofC:. Reboot the computer into the new installation of Windows and open the email client and import in the PST file you exported into C:\Mail. This will bring in all of her old emails, contacts, folders, ect.. Should you not be able to start the original version of Windows, by default, the PST file will be stored in the C:\Documents and Settings\%username%\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst. %username% will replaced with the login name of the user. You will also need toopen My Computer\Tools\Folder Options\View and check the box next to "Show Hidden Files and Folders" and uncheck the box next to "Hide Extensions for Known File Types". You can then start the email client and import in the PST file from it's defaultlocation.

I hope this helps.