General discussion


XP Home Help and Support refuses to play

By john.halford ·
Machine is a new ACER Aspire 2000 (1.6 GHz Centrino, 512KB, 60 GB Ultra ATA 100). After no initial problems, the Help & Support link on the Start Menu now refuses to work. Have fully updated and patched WinXP Home, AVG AV, Zone Alarm firewall, no bots or trojans etc. Registry Mechanic, System Mechanic and several other diagnostic tools show nothing wrong. Seems simple, but the answer has so far escaped me. Can anyone help?

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by willcomp In reply to XP Home Help and Support ...

Have seen same problem once. I did a repair install, for another reason, and help then worked.

Hope someone has a simpler solution.

Good luck.

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by Xanderoth In reply to XP Home Help and Support ...

Go to task bar properties and remove the start menu item for help and support. Apply it. Then go back and add it again. This worked for me twice and didnt work for me twice- here's to 50%!

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by fivestarreau In reply to XP Home Help and Support ...

have you tried restoring the system registry from a prior system registry backup, this has been known to fix other problems of a similar nature

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by tech_marvin In reply to XP Home Help and Support ...

try to stop the service of zone alarm and crestart the computer and check if Help and support works. to do this follow these steps:

1. Start-Run-srvices.msc
2. Select services.msc and right click and select the option Stop.

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by randawg In reply to XP Home Help and Support ...

Check in Administrative Tools, Sevices, and make sure Help and Support is started and set to automatic. It worked for me.

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by techdaddy In reply to XP Home Help and Support ...

Myself and many of my customers have had this problem. Unfortunately, I've found no single solution. Try this fix:
This checks for missing registry entries. Also try re-registering the help components:
Click Start|Run then type these one at a time
1) C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr -regserver
2) regsvr32 hhctrl.ocx

The previously supplied link to Kelly's corner has also helped occasionally.

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