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  • July 6, 2004 at 7:34 am #2273916

    XP Home Help and Support refuses to play

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    by john.halford · about 18 years, 1 month ago

    Machine is a new ACER Aspire 2000 (1.6 GHz Centrino, 512KB, 60 GB Ultra ATA 100). After no initial problems, the Help & Support link on the Start Menu now refuses to work. Have fully updated and patched WinXP Home, AVG AV, Zone Alarm firewall, no bots or trojans etc. Registry Mechanic, System Mechanic and several other diagnostic tools show nothing wrong. Seems simple, but the answer has so far escaped me. Can anyone help?

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    • July 6, 2004 at 2:47 pm #2724268

      Reply To: XP Home Help and Support refuses to play

      by willcomp · about 18 years, 1 month ago

      In reply to XP Home Help and Support refuses to play

      Have seen same problem once. I did a repair install, for another reason, and help then worked.

      Hope someone has a simpler solution.

      Good luck.

    • July 8, 2004 at 10:09 am #2726365

      Reply To: XP Home Help and Support refuses to play

      by xanderoth · about 18 years, 1 month ago

      In reply to XP Home Help and Support refuses to play

      Go to task bar properties and remove the start menu item for help and support. Apply it. Then go back and add it again. This worked for me twice and didnt work for me twice- here’s to 50%!

    • July 8, 2004 at 7:46 pm #2727193

      Reply To: XP Home Help and Support refuses to play

      by fivestarreau · about 18 years, 1 month ago

      In reply to XP Home Help and Support refuses to play

      have you tried restoring the system registry from a prior system registry backup, this has been known to fix other problems of a similar nature

    • August 12, 2004 at 10:02 pm #2702848

      Reply To: XP Home Help and Support refuses to play

      by zoka11 · about 18 years ago

      In reply to XP Home Help and Support refuses to play

    • October 3, 2004 at 11:47 am #2706697

      Reply To: XP Home Help and Support refuses to play

      by tech_marvin · about 17 years, 10 months ago

      In reply to XP Home Help and Support refuses to play

      Hi,
      try to stop the service of zone alarm and crestart the computer and check if Help and support works. to do this follow these steps:

      1. Start-Run-srvices.msc
      2. Select services.msc and right click and select the option Stop.

    • October 6, 2004 at 5:09 am #2722765

      Reply To: XP Home Help and Support refuses to play

      by randawg · about 17 years, 10 months ago

      In reply to XP Home Help and Support refuses to play

      Check in Administrative Tools, Sevices, and make sure Help and Support is started and set to automatic. It worked for me.

    • November 4, 2004 at 12:33 pm #3295300

      Reply To: XP Home Help and Support refuses to play

      by techdaddy · about 17 years, 9 months ago

      In reply to XP Home Help and Support refuses to play

      Myself and many of my customers have had this problem. Unfortunately, I’ve found no single solution. Try this fix: http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm
      This checks for missing registry entries. Also try re-registering the help components:
      Click Start|Run then type these one at a time
      1) C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr -regserver
      2) regsvr32 hhctrl.ocx

      The previously supplied link to Kelly’s corner has also helped occasionally.

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