XP Installation Problem: Getting a Blue Screen After Accepting EULALocked
I built a computer for a customer in late 2005, and its hard drive finally failed to work. I bought a new hard drive and installed it properly. I installed Windows XP, just as I had the last time. No new software was being introduced.
After XP installed (and it DID install properly) and fully updated, I returned the computer to the customer, as she elected to do the rest of her installations (printer, modem, etc.) by herself. When attempting to use her install disc for her printer, she says the progress bar hit 75%, then the entire computer froze: no blue screen, no anything.
From then on, any time she’s restarted the comp, it gets to the “loading XP” screen before restarting itself. This when she decided to call me about the problem.
I’ve tried running XP in safe mode, with the same result. I’ve tried running XP in “Last Known Good Config” mode, same result. I figured I’d just reinstall Windows then. After restarting yet again, I get to the XP setup, then hit F8 to accept the license agreement…
And THEN I get a blue screen of death, with IRQL NOT LESS OR EQUAL. I’ve done some searching and have seen this error reported a lot, but can’t find a solution to it happening at THIS spot (i.e., directly after accepting Microsoft’s EULA).
I’m not sure if any of the following is relevant, but I know for things like this, there is never “too much information”…
The four parameters of the error message are 0x0a33001f, 0x00000002, 0x00000000, and 0x8081c63c.
The printer that started this whole mess is a HP1310.
The copy of XP is legal, but I’m not sure if she activated Windows before trying to install anything. (Lesson learned: Activate Windows before the computer leaves my possession from now on.)
Not sure where to go from here, so any help would be greatly appreciated.