I got a call yesterday, near as I can tell about 3 hours after the initial event, and with no background as to what called the event, so my background info is a little sketchy…
One of my workstations “froze”, and when the person restarted said workstation, it wouldn’t load, it just hung at the startup screen with XP logo and that scrolling blue bar.
I figured a BIOS problem: that checked out.
Next I thought toasted HDD: no problems, passed SMART, chkdsk, and the BIOS self-test.
I’ve read several problems on other forums, but none quite the same.
When you start, it performs normally, but hangs at the startup XP logo screen.
If you tell it to go to Setup or any other option, you can get to the “boot in safe mode…” options.
It had been booting in safe mode with networking up until just now. Now that’s hanging. It hangs on restore from last good, and hangs on boot normal.
Any ideas?
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It’s an HP with a WDC HDD, 80gig. Just a basic workstation computer, and is not used for anything heavy. User claims that the only programs running were WordPerfect and our office’s management software.
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Edit:
When it hangs on safe mode, it displays
Multi(0)Disk(0)Rdisk(0)Partition(1)\Windows\system32\drivers\{insert name}.dll
or
Multi(0)Disk(0)Rdisk(0)Partition(1)\Windows\system32\drivers\{insert name}.sys