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Locked

XP locks up, and I'm out of things to try

By jbv ·
Computer problems?

A couple of days ago my computer, a P3 running Windows XP, began to lock up on almost every application. I ran a virus scan, spybot, and adaware, without any effect. System restore locks up. I reinstalled XP, which seemed to go well, but had no effect.

I then tried to reinstall Office XP, but it would almost immediately give me the message ?Error opening log file ? verify that the specified log file location exists and that you can write to it.? It did not tell me where it is looking. Log files are in my documents/local settings and my initial install had no problems. System.ini on the cd seems to be looking for \\officeserver\logfiles.

Word now pops up on its own with the message ?saving the auto recovery file is postponed for normal.? Trying to open any file gives ?locked for editing,? then ?the document or path is not valid.

When I use task manager to try to unlock, I usually have several copies of dumprep.exe running and taking up the resources.

It was running perfectly two days ago, and I don?t think I downloaded anything that would be suspect. Any ideas? Thanks.

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by cp7212 In reply to XP locks up, and I'm out ...

It looks like you may have a macro virus, my friend. When I saw "postponed for normal", that tipped me off. Normal.dot is a template that macro virus writers love. I don't know why your anti-virus didn't catch it. I would check out this article:

http://office.microsoft.com/en-us/assistance/HA011514521033.aspx and go to www.grisoft.com and pick up their free anti-virus. It would be a good start. Good luck.

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by sgt_shultz In reply to XP locks up, and I'm out ...

does it do it in safe mode? i would boot into safe mode and run chkdsk. if it doesn't freeze then, hmmm. anything in the event logs? did it work ok at all after the reinstall of xp.
if nothing has changed and the problem still occurs in safe mode, maybe hardware is failing. bad ram possible or less likely bad hd controller. can you run hd mfg utils to check out the controller and the hd. what do you have in the event logs. what is dumprep.exe i wonder? maybe we should google that...

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by lmayeda In reply to XP locks up, and I'm out ...

Try disabling you rSystem Restore before booting up in Safe Mode. In safe mode, re-run your Adaware and Spybot and Antivirus software. )Send Unit Cost on Invoice Distribution Lines

Select this check box if you wish to send the unit cost from each line item If Billing is being used, the option to Send the Unit Rate to AP as part of the interface file is relevant. Use this option with caution - if the unit rate varies form the original purchase order at the time of receipting, invoices created from these receipts will be rejected by Accounts Payable at the time of update from Purchasing. (When was the last time you cleaned up your temp files and defragged your hard drive?)
You should also run Task Manager in Safe Mode to see the processes that SHOULD be active. When you've cleaned as much as you can, then don't forget to turn your System Restore back on. Sorry I don't have an XP but you should be able to look it up in your HELP.
I would also suggest updating your MS critical files if you can stay connected long enough to not freeze up. Good luck

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by lmayeda In reply to XP locks up, and I'm out ...

I apologize ... I saw my completely "stupid" post and realized that I had accidentally pasted part of a HELP article from another problem that I was working on. Should read:

Try disabling you System Restore before booting up in Safe Mode. In safe mode, re-run your Adaware and Spybot and Antivirus software. (When was the last time you cleaned up your temp files and defragged your hard drive?)
You should also run Task Manager in Safe Mode to see the processes that SHOULD be active. When you've cleaned as much as you can, then don't forget to turn your System Restore back on. Sorry I don't have an XP but you should be able to look it up in your HELP.
I would also suggest updating your MS critical files if you can stay connected long enough to not freeze up.
Having said that ... I have a brand new XP (2 days old ... not yet turned over to user) ... that froze up on Internet Explorer. It had previously had conflict issues with Norton Antivirus (deleted). I suspect there may still be a lot of issues with SP2. Wish us both luck.

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by mikegcarr In reply to XP locks up, and I'm out ...

I have seen a lot of problems related to hardware. More specifically the motherboard. Have a look at your board a see if there is any capacitor?s with the top that is rounded or starting to leak. This problem will cause a lot of weird things like your describing. You can also check if the company of your board has a recall for this problem. Some do even after the warranty expirers.

If the capacitors seem ok then it might be memory, HD, video card?. Best to use testing software.
Check-it Pro from smithMicro does a good job.

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