My friend’s Media Centre computer has stopped loading Windows at all, not even the logo screen, no error messages or anything, just a flickering cursor on the screen.
It was working fine until the AVG virus checker said it had found something and removed it. He turned off the computer and restarted it and it scanned fine. So he carried on using the computer (without asking for help).
I’ve taken the SATA hard drive out and put it into an enclosure and it reads fine and all his files are there, so I’ve backed them up.
Unfortunately, the media CD isn’t available as it’s in another country where he lives sometimes, and I don’t have one (only Home and Pro versions).
Can you recommend the best troubleshooting steps to find out what the problem is ?
Thanks for your help.
Regards,
Julia
