XP Pro problem...

By chugeniv ·

I have a problem with a windows machine, which I don't have the knowledge to fix.

It is an older 500+ MHz machine. I am using a legitimate copy of Windows XP Pro (purchased a couple months ago); on a Seagate Barracuda 7200.8, Mod #ST3250823A 250 G byte disc (also new some months ago).

When booting up the machine I get a 'disk read error'. Instructs me to ?enter control>alt>delete?. Doing so restarts the computer and takes me back to the same place - ?enter control>alt>delete?. Keeps me going around in this circle.

I can physically remove the disc, plug in another disc under different operating system (Linux) and things work fine. So I don't feel it's a computer problem.

I am not a techie or programmer so any help anyone can give would be appreciated as I don't want to lose the data by re-installing my Windows XP Pro.


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chances are.........

by ThumbsUp2 In reply to XP Pro problem...

First, make sure you're booting to the CD. That can be set in BIOS. To get to the BIOS, you should be able to press F2 or DEL or F1 or F12, depending on the instructions for that motherboard, and this must be pressed immediately, sometimes repeatedly, upon turning it on.

Next, your BIOS can not support that big of a drive. The older motherboards that supported 500MHz processors did not have 48-bit LBA support. Without that, the maximum size of hard drive that it would recognize was 120GB.

You might search Seagate to see if it has a utility that you can boot with (floppy disk) which will install disk management on the hard drive itself so that it can be used. The utility will partition the one large drive into at least three smaller ones, using max size the motherboard will recognize in the 1st and 2nd partitions and the remainder in the 3rd. You can adjust the sizes of the first down to sizes smaller to increase the size on the third one if you want to. If you don't care, just let it do what it wants to do with the sizes.

<edited ... danged typos!!!>

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by chugeniv In reply to chances are.........

For some reason it never crossed my mind to check the Seagate website - Duhhhhh! So I have submitted my problem to them as well.

I'm not sure I understand about the bios not supporting the drive as I have been using the drive for several months with no problem. As I said I am not technical.

I believe Seagate does have a disk management utility. Before I originally installed the desk I first looked at their website and I am sure it said with Windows XP it was not needed - I could be wrong tho.

I just don't want to lose my data. As luck would have it, just before the drive failed I had ordered an external hard disk for backup - it couldn't have waited to fail till after I install that!!!

Thank you for trying to help,

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