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XP Pro SP3 Security Update downloaded but won't install

By TerryGH ·
Two days ago (8/3/10) I received the XP Pro SP3 update message that a security update was available and I downloaded the file but wanted to hold off installation until I was able to complete my work and re-boot later. Last night I realized this update still has not been installed (via warning message from Secunia's Personal Software Inspector") and verified this to be the case via Control Panel/Add/Remove which shows no install date for "Security Update for Windows XP (KB923789)."

I'm not sure if this is relevant, but in hindsight I think this might have been caused by my attempt to put the XP Pro machine into Standby mode (before the update was installed) while leaving for an errand, but the Standby process never ran completely as I recall.

Then last night when shutting down the XP Pro I verified via the logoff screen (which did not show that an update was going to be installed on exit), and today Add/remove still shows this update as not being installed. I did attempt to "remove" the update but I get no response when the update is clicked. As of now, a web search has turned up a couple of possible solutions but they seem to apply to an XP repair/complete reinstall (which is not the case -- previous security updates have installed without a problem), or not sure if they apply to XP Pro SP3.

For reference, this article appears to be what I am looking for http://www.pchell.com/support/windows_updates_download_but_wont_install.shtml but would appreciate any feedback if the steps in the article make sense. I also have found this MS support article but also not sure it applies to my situation http://support.microsoft.com/?kbid=943144

Thanks in advance for any thoughts....

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All Answers

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did you run Windows Update after you noticed the problem?

by CG IT In reply to XP Pro SP3 Security Updat ...

Run Windows Update manually.

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Yes - Windows Update Re-ran

by TerryGH In reply to did you run Windows Updat ...

Thanks for the quick reply & yes Windows Update was re-run and no high-priority updates shown - only optional software updates are listed when displayed -- none of which this amateur would think would be needed but here is the list (btw the latest MS .Net Framework installed is 3.5 sp1)

*Microsoft .NET Framework 4 Client Profile for Windows XP x86 (KB982670)
Download size: 28.9 MB , 1 minute
The Microsoft .NET Framework 4 Client Profile provides a subset of features from the .NET Framework 4. The Client Profile is designed to run client applications and to enable the fastest possible deployment for Windows Presentation Foundation (WPF) and Windows Forms technology. Details...
Don't show this update again

*Windows PowerShell 2.0 and WinRM 2.0 for Windows XP and Windows Embedded (KB968930)
Download size: 5.9 MB , less than 1 minute
The Windows Management Framework Core package includes Windows PowerShell 2.0 and Windows Remote Management (WinRM) 2.0. For more information on the Windows Management Framework, see http://support.microsoft.com/kb/968929. Details...
Don't show this update again

*Update for Root Certificates [May 2010] (KB931125)
Download size: 328 KB , less than 1 minute
This item updates the list of root certificates on your computer to the list that is accepted by Microsoft as part of the Microsoft Root Certificate Program. Adding additional root certificates to your computer enables you to use Extended Validation (EV) certificates in Internet Explorer 7, a greater range of security enhanced Web browsing, encrypted e-mail, and security enhanced code delivery. After you install this item, you may have to restart your computer. Once you have installed this item, it cannot be removed. Details...
Don't show this update again

*Update for Internet Explorer 8 Compatibility View List for Windows XP (KB982632)
Download size: 492 KB , less than 1 minute
This Compatibility View List update helps make Web sites that are designed for older browsers look better in Internet Explorer 8. When users install Internet Explorer 8, they will be given a choice about opting-in to a list of sites that should be displayed in Compatibility View. After you install this item, you may have to restart Internet Explorer. Details...
Don't show this update again

*Microsoft .NET Framework 2.0 Service Pack 2 Update for Windows Server 2003 and Windows XP x86 (KB976569)
Download size: 11.2 MB , less than 1 minute
Install this update to resolve some known incompatibilities in generic types using the BinaryFormatter or NetDataContractSerializer serialized and deserialized across a mixed .NET Framework 3.5 SP1 and .NET Framework 4 environment. After you install this item, you may have to restart your computer. Details...
Don't show this update again

*Update for Windows XP (KB971513)
Download size: 744 KB , less than 1 minute
The Windows Automation API library contains the latest version of the Microsoft User Interface Automation (UI Automation) and Microsoft Active Accessibility libraries that are provided in Windows 7. After you install this item, you may have to restart your computer. Details...
Don't show this update again

*Microsoft Base Smart Card Cryptographic Service Provider Package: x86 (KB909520)
Download size: 626 KB , less than 1 minute
Base Smart Card Cryptographic Service Provider (Base CSP) allows smart card vendors to more easily enable their smart cards on Windows with a lightweight proprietary card module instead of a full proprietary CSP. After you install this item, you may have to restart your computer. Details...
Don't show this update again

*Windows Search 4.0 for Windows XP (KB940157)
Download size: 5.3 MB , less than 1 minute
Windows Search 4.0 helps you to find, preview, and use your documents, e-mail, music, photos, and other items. On an upgrade from previous versions, you will need to rebuild your index. After you install this item, you may have to restart your computer. Details...
Don't show this update again

*Microsoft .NET Framework version 1.1

>> end optional update list

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PCHell Article

by boomio In reply to XP Pro SP3 Security Updat ...

The article does make sense alright, and the steps seem to be laid out pretty well.
Did you try those steps?

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PCHell Article - steps not followed yet

by TerryGH In reply to PCHell Article

No I have not tried the pchell article steps primarily because I thought (obviously could be way wrong) Windows Installer 3.1 might have issues with XP Pro SP3 and hence wanted to check with you folks first.

And not sure if this is related but per the Window's Secrets folks I have been using the Microsoft Update service vs Window's Update but again not sure if that makes a difference.

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no installer 3.1 doesn't have issues with SP3

by CG IT In reply to PCHell Article - steps no ...

not unless you have a "custom" configured "operating system" with a "customer" registry.

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XP Pro Update/Install Issue Resolved - Secunia False "positive" error

by TerryGH In reply to XP Pro SP3 Security Updat ...

CG & Boomio -- Thanks for jumping in earlier today. Turns out Secunia's data base was out of date or had some kind of problem (the scan tonight shows my machine fully patched) plus the security update I thought had not been installed actually had been. Thanks again ... TGH

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