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xp repair

By byteside ·
I need to run the xp repair option on a computer. the owner of the computer can not find the gateway recovery disk. can I use a regular xp cd to run the repair option. Trying to fix IE.

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by pctech In reply to xp repair

Hi,
Should you only be trying to repair IE, I would do this in the "Add or Remove Programs" under the Control Panel. Highlight "Microsoft Internet Explorer" and click on the Change/Remove button. You will then be given the opportunity to revert to a previous version or to do a repair of IE. Choose the repair option and see if this resolves your problem. I am aware that Microsoft Internet Explorer will not show up in the Add/Remove list if it is the only installation of IE. Norton Antivirus has IE 6 on the its installation disk and you should be able to install this to correct any IE problems. "Browse" the NAV CD and start the installation from the MSIE directory. Should you receive an error that it can not install due to a more current version of IE already being installed, then I would run the system file checker (sfc.exe)to restore or replace any missing or overwritten files.
You can also contact Gateway to send you a new retore set, for a small fee. You need to be the original owner and supply the serial# and model# of the system. This should arrive to you in a few days.
To answer your question, I do not think you can use just any XP disk to do a repair load of XP on an OEM system. Should you attempt to do so, do a FULL system backup first using Norton Ghost or another imaging software. This will at least get you back to square one.

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by byteside In reply to xp repair

Ok someone told me to run sfc /scannow to replace system files that may be missing. Problem; I type sfc /scannow in run and a very quick screen blows by and nothing else. How do I get sfc to run? Can I use a regular xp cd with sfc or does it need to be the gateway cd? Owner of the machine says gateway preinstalled and never gave them the cd. If that is the case shouldn't there be a way to get into the restore and repair options using some key combination?

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by wcp In reply to xp repair

No, you cannot.

You have to use an OEM version. You cannot use an Upgrade or Retail version because the Gateway product key will work on only OEM (Original Equipment Manufacturer).

There are four options if your intention is to fix IE.


1. Scan for virus/worm/Trojan and spyware/adware and remove them if found.

2. If the above does not work, reinstall IE.
For more detail, check here.

3. If the above does not work, reinstall Windows on top of the current one using an OEM CD.
You may have to reinstall all Microsoft Windows updates and Hot Fixes including Service Pack (if the CD does not come with it). You have to reactivate.
For more detail, check here.

4. If the above does not work, back up data and clean install Windows using an OEM CD. You have to reinstall all programs. You have to reinstall all Microsoft Windows updates and Hot Fixes including Service Pack (if the CD does not come with it). You have to reactivate.

If you need more info, please add a comment.

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by wcp In reply to

My attempt to hyperlink did not work.

For the link in 2, please go to

http://tinyurl.com/pf8g

and the link in 3,

http://tinyurl.com/2zgk

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by byteside In reply to xp repair

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