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XP SP2 killed my printer

By e30ric ·
After installing SP2 I tried to use my printer and started getting an error message the gist of which was "Spooler Subsystem App error".
I can turn on the Print Spooler in tne Services section of Administrative Tools, but that doesn't make any difference.
I've tried to uninstall the printer driver to reinstall an XP upgrade, but the uninstall fails also. My printer is no longer listed in the Device Manager and I can find no help for this problem in the 'Help and Support' section.
I tried to do a repair using my original Windows XP Home Edition CD, but got a notificaton that since I've installed SP2 I can no longer use this disc for anything until I uninstall SP2.
Is there any way to repair the 'Spooler Subsystem App', reinstall it, whatever, or am I going to have to reinstall XP and all the applications I use on a regular basis?
The printer is an older Xerox (Workcentre XK35c), if that matters, and I have become quite comfortable using it.
Please help!

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by BFilmFan In reply to XP SP2 killed my printer

It's the Windows Firewall causing the issue.

Try these steps to stop that issue.

Click Start, point to All Programs, then Accessories, then Communications then Network Connections. (Or you can right click My Network Places on the desktop and choose Properties).

Right-click the Local Area Network or the connection you are using, then click Properties.

Click the Advanced tab, and then click Settings.

Click the Exceptions tab.

Click the File and Printer Sharing checkbox.

Click Ok (twice).

-OR-
When you use the netsh command, it is the same result when you go into the Windows Firewall, clicking the Exception tab, and enabling file and printer sharing. To use the netsh command, click Start, point to All Programs, point to Accessories, then click Command Prompt. At the command prompt, type the following line and press ENTER:

netsh firewall set service type = FILEANDPRINT mode = ENABLE

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by e30ric In reply to

Helped but still couldn't access printer's Controls or Tools. Did clean install of XP, tried SP2 again, printer fine, no access to internet. Another clean install, all applications re-inatalled, no SP2, everything AOK. Will NOT apply SP2 again.

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by rolo_2005 In reply to XP SP2 killed my printer

you should try using the restore point in windows xp and boot up in safe mode. This will help you revert back to your old settings before you installed service pack 2.
on the when window xp loads up and says window XP hit f8 and then select safe mode
you should see everything a little bit whacky the only thing is YOU HAVE TO KNOW THE Administrator account password, if you didn't set it up that account then the password is nothing from there you should get a prompt. click okay
and then click on the start button then programs, then

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by e30ric In reply to

Clean install of XP w/SP1 seemed best option.

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by rolo_2005 In reply to XP SP2 killed my printer

you should try using the restore point in windows xp and boot up in safe mode. This will help you revert back to your old settings before you installed service pack 2.
on the when window xp loads up and says window XP hit f8 and then select safe mode
you should see everything a little bit whacky the only thing is YOU HAVE TO KNOW THE Administrator account password, if you didn't set it up that account then the password is nothing from there you should get a prompt. click okay
and then click on the start button then programs, then accessories, then system tools and there you should see system restore

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by e30ric In reply to

Poster rated this answer.

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by e30ric In reply to XP SP2 killed my printer

This question was closed by the author

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