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XP won't power Off Computer

By roger6680 ·
Windows Xp goes into shutdown window and hangs
there. Anyone have any ideas?

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by TheChas In reply to XP won't power Off Comput ...

Are you hanging in the shut down screen?

Or do you get the it is safe to turn your computer off screen?

For the safe to turn off your computer:
Open device manager.
Click on View.
Select show all devices.

Expand the branches and find APM.

Right click on APM and select enable.

Your PC should shut down properly after a re-boot.

For shutdown hanging:
While much better than Windows 98, XP can still hang for hardware issues.

Start by downloading and running a spy-ware scanner such as AdAware
or SpyBot Search and Destroy.

Then make sure that ALL device drivers are up to date.

Then, check out the XP shutdown trouble shooting guide at

If that does not work, please post more details of what happens when you attempt to shut down, and the complete list of hardware on your PC.


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by TheChas In reply to

On the startup tab of msconfig, I have about a page and a half of programs that launch at startup.

The bulk of these are for my anti-virus and firewall.

To see what you have loading at startup, expand the Command column in msconfig and see what folder the command is in and what it is.

Video, modem, and network card drivers are often the culprit when XP will not shut down.


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by willcomp In reply to XP won't power Off Comput ...

Good stuff from Chas as usual.

Here's one more thing to try.

Disable Anti-virus software and see if computer then shuts down.


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by willcomp In reply to

In msconfig under General tab, clear checkbox for Load Startup Items. Reboot, then shutdown.

If PC still hangs, problem is not in Startup items (probably driver as per Chas). If removing all startup items fixes problem, sequence them back until culprit is identified. It's easier to do in sections instead of one at a time.


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by roger6680 In reply to XP won't power Off Comput ...

I appreciate the advice. It hangs on the shut down screen. I tried the msconfig and there are a lot of things running but it's hard to tell what they are.

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