Yes or No to Iwatsu?

By CherylD ·
My 12-employee office is looking to purchase a new phone system. The old one (Atlas) was obviously a minor player in the market as we can't find anyone to work on it. My boss is talking to someone about Iwatsu... good or bad?

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Yes, (good) but...

by shiny_topadm In reply to Yes or No to Iwatsu?

it depends on local service vendor's ability. Here (in central Pennsylvania) we have a good one, and have been a satisfied user of that brand for over 20 years. The same vendor sells other brands, Iwatsu is mid-priced and seems to have competitive features. At your size, have you checked on hosted IP-based solutions? If you expect to change size or needs, that can be the most flexible.

good luck --

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Iwatsu is solid

by Keighlar In reply to Yes or No to Iwatsu?

I am actually a programmer for the Iwatsu systems. They come in several sizes and capabilities. If you are looking at the VS then your growth capabilities are limited, but you will get a work horse of a phone system that does not try to be anything other than a phone system (which I think is a good thing). You will get reliability and a host of features as long as you are working with a competent dealer.

The Iwatsu ECS is the big brother and offers a ton of more advanced features including the ability to use IP phones and install optional modules for ACD capability, screen control of calls, integration with full-featured Unified Communication voicemail systems, and much more.

I program many phone systems, with Iwatsu being only one, but it is the most stable system I work with.

Keep in mind that if you do go with a hybrid-hosted solution you will experience a degradation of call quality no matter what promises are made. Before I get flamed for that comment, I also program several VOIP and hybrid-hosted solutions. The fact of the matter is that we receive far, far fewer follow-up service calls with the Iwatsu for things that just don't work right.

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