Explore the possibilities of free CRM software with our comprehensive guide. Discover the best solutions to manage customer relationships and drive business growth without breaking the bank.
Free CRM software can help small businesses, freelancers, and solo users manage customer relationships without paying for a full CRM subscription. Most free plans limit users, contacts, or advanced features, but many still include core tools for tracking leads, organizing customer data, and managing outreach.
I reviewed dozens of free CRM platforms, including HubSpot, Zoho CRM, and EngageBay, and narrowed the list to the seven best options based on features, usability, and overall value.
| HubSpot CRM | ||
| Zoho CRM | ||
| monday.com | ||
| EngageBay | ||
| ClickUp | ||
| Bitrix24 | ||
| Odoo CRM | ||
| Capsule CRM |
The top free CRM software offers access to sales pipelines, document management, and native or third-party integrations. Businesses can sync their free CRM tool to their existing tech stack and integrate it with their sales processes.
| HubSpot CRM | |||
| Zoho CRM | |||
| monday.com | |||
| EngageBay | |||
| ClickUp | |||
| Bitrix24 | |||
| Odoo CRM | |||
| Capsule CRM |
I researched and evaluated a variety of CRM software that offer free plans. Using a weighted rubric in my methodology, I compared pricing, general CRM features and capabilities, ease of use, customer support, and my own personal evaluation.
I evaluated the best CRM software with free plans using a rubric with 20+ data points, focusing on what matters most to small businesses: affordability, core CRM functionality, ease of use, support, and scalability.
My analysis prioritized free plan limitations, contact and lead management tools, sales pipeline features, integrations, automation, and overall value for growing teams.
Recommendations are based on hands-on testing when available, vendor documentation, pricing transparency, and verified user feedback to reflect how each CRM performs in real business use.
Overall rating: 4.74/5
Pricing: 4.38/5
General features: 4.98/5
Ease of use: 5/5
Support: 4.88/5
Expert score: 4.69/5
HubSpot’s free CRM system provides access to various sales, marketing, customer service, commerce, content management, and operations management tools.
At no cost, two users can complete sales tasks directly within a customer’s profile and monitor incoming deals in the free pipeline feature. HubSpot’s paid tiers offer more advanced features, such as sales and marketing automation, forecasting, voice calling, and sales analytics.
HubSpot CRM offers the most robust and diverse tools for managing sales, marketing, customer service, commerce, content, and operations processes. Each product offered by HubSpot is connected to the same underlying CRM database, giving businesses insight into every contact at each stage in the customer journey. And Breeze Copilot smart recommendations and automation make it one of the best AI-powered CRMs.
While HubSpot’s free CRM is the most robust of those listed here, your business might eventually need to scale to a premium plan. If that’s the case, HubSpot’s paid tiers can be pretty costly compared to others. If you want a tool with more affordable premium plans, check out Zoho CRM or ClickUp.
Head over to the HubSpot review for more information.
*Starter Customer Platform includes sales, marketing, service, content, operations, and commerce tools in one package. Individual modules can be purchased separately.
Visit HubSpot CRM
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Overall rating: 4.67/5
Pricing: 5/5
General features: 4.78/5
Ease of use: 4.38/5
Support: 4.06/5
Expert score: 4.75/5
Zoho CRM’s free-for-life tier offers solid core features for up to three users. Users can create basic sales modules for automations and task management and access the CRM through the mobile app.
With security features that protect client profiles, enforce a role-based hierarchy, and produce CRM audit logs, Zoho CRM ensures all contact information is GDPR-compliant. Users must upgrade to a paid tier to access Zoho CRM’s advanced marketing tools.
Zoho CRM is a popular CRM platform used by businesses globally. With sales, marketing, and service applications, Zoho CRM bundle plans offer organizations an integrated experience of Zoho’s solutions.
The CRM platform’s marketing automation includes advanced email management, lead attribution, and segmentation. Zoho also prioritizes customer privacy with no adjunct surveillance and zero ad providers on its network.
Zoho CRM’s free tier can be considered limited, with no social integrations or analytics. If you’re looking for a similar tool that includes free marketing automation and sales functions with the bandwidth for more users, consider HubSpot CRM or Bitrix24.
For more information, read the full Zoho CRM review.
Visit Zoho CRM
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Overall rating: 4.59/5
Pricing: 4.25/5
General features: 4.76/5
Ease of use: 4.5/5
Support: 5/5
Expert score: 4.69/5
monday.com’s regular free plan supports up to two users and allows you to create up to three workboards for organizing your projects, client data, and work processes. Qualified nonprofits and students can access the work management platform at no cost for the first 10 users.
monday.com’s customizable dashboard and pipelines make it one of the best CRM for consulting businesses and task management. However, you’ll need to upgrade to a paid plan to access automation and AI tools.
monday.com is a no-code work management tool that offers templates for various industries. These include nonprofits, CRM, marketing, content production, real estate, and software development.
The platform itself is intuitive, with visually appealing dashboards. Users can completely customize the tool for any customer-facing needs and implement automation that reduces general human error and increases productivity.
If you’re looking for a more traditional free CRM to manage your sales processes, monday.com might not be the right platform for you. Consider looking into HubSpot or Zoho CRM for more robust, free offerings.
Want to know more? Check out this independent monday.com review.
SEE: 6 Best Nonprofit CRM Software for 2025
*All paid plans require a minimum of three users.
Visit monday.com
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Overall rating: 4.58/5
Pricing: 5/5
General features: 4.74/5
Ease of use: 4.06/5
Support: 4.19/5
Expert score: 4.38/5
EngageBay’s free CRM system provides core and advanced features for both sales and marketing teams for up to 15 users and 250 contacts. It also offers deal management, predictive lead scoring, social media marketing, and landing page builders — all of which facilitate better alignment between marketing and sales teams. Accessing automation, custom deal milestones, and email scheduling requires a paid subscription.
EngageBay is another affordable CRM with sales, marketing, and service solutions. Support teams can implement their help desk or live chat software to resolve queries and deliver strong client support quickly. EngageBay has a unique pricing and billing structure, offering discounts on its premium tiers if businesses commit to longer-term contracts.
Compared to most providers on this list, EngageBay’s free tier supports more than the average number of users. However, its list of possible integrations is lacking compared to providers like HubSpot or Zoho CRM.
To learn more about this provider, head over to this in-depth EngageBay review.
Visit EngageBay
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Overall rating: 4.56/5
Pricing: 4.75/5
General features: 4.72/5
Ease of use: 3.75/5
Support: 5/5
Expert score: 4.25/5
ClickUp is a very straightforward project management platform meant to help manage all types of workflows. Its Forever Free plan is robust, offering 100MB of storage, unlimited plan members, kanban boards, and 24/7 support, to name a few. Specifically, the sprint management feature allows users to set sprint dates, assign points, mark priorities, and automate unfinished work into the next sprint.
ClickUp can be used by teams managing product development. With sprint management, sprint reports, Kanban dashboards, and backlog management, users can enhance team collaboration with all-in-one communication. ClickUp also supports unlimited integrations starting with the first paid tier, adding to the tool’s flexibility.
ClickUp’s Forever Free plan offers a variety of core CRM features and unlimited users, but it markets itself as ideal for personal use. If you anticipate the need to eventually scale up your CRM solution to match the growth and complexity of your business, consider HubSpot or other providers in our guide to the best CRM for small businesses.
Visit ClickUp
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Overall rating: 4.55/5
Pricing: 4.44/5
General features: 4.93/5
Ease of use: 4.38/5
Support: 4.38/5
Expert score: 4.5/5
Bitrix24’s free CRM uniquely supports unlimited users with up to 5GB of data storage and basic collaboration and project management tools.
Among all the providers in this guide, it offers the most robust and advanced ecommerce tools, including coupons, inventories, and shipping cost calculators. Its paid tiers are structured differently than typical CRM pricing. Instead of having a fee per user, it charges per organization with a maximum number of users.
In addition to being one of the best free and complete CRM options, Bitrix24 offers advanced tools that are not usually available for free. It has a multichannel Contact Center, CoPilot AI for recommendations and task automation, a website and landing page builder, and sales intelligence. It also offers modules for managing human resources, projects, retail, restaurants, travel, and legal industries.
Though Bitrix24 can be highly customized to match your business needs, you may want more backend and open source flexibility. If so, I recommend checking out Odoo for its developer-friendly open source software.
Read this independent review of Bitrix24 for more.
Visit Bitrix24
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Overall rating: 4.40/5
Pricing: 5/5
General features: 4.28/5
Ease of use: 3.75/5
Support: 4.38/5
Expert score: 4.06/5
Odoo is an open-source business solution that offers two editions: a free, open source tool or an enterprise-ready solution with extra applications. The community and open source editions are entirely free.
While the free tier only allows one application, it supports unlimited users and multi-company access to a single database. The premium plans start with a set price per user per month with access to all Odoo Online apps.
Odoo is a single platform that targets optimizing productivity for businesses. The technology behind the platform aims to reduce data entry and introduce smart AI tools, all with fast UX and UI. The open source development model has over 40,000 community applications, making it one of the best open source CRM software. The free tier also allows you to choose the Odoo Studio app, which offers extensive customization for your unique feature needs.
Businesses should only consider Odoo if they are purposely looking for an open-source platform and have the technical expertise to build a tool at this scale. I recommend HubSpot if you want a ready-made CRM solution with a feature-rich free tier.
Visit Odoo CRM
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Overall rating: 4.33/5
Pricing: 5/5
General features: 3.7/5
Ease of use: 4.25/5
Support: 4.06/5
Expert score: 4.38/5
Capsule is a simple online CRM with powerful sales and relationship management tools. Capsule’s free version allows up to two users, 250 contacts, and 50 MB of storage space. Users can manage sales opportunities with project management tools to plan events or track customer activities, such as support queries or onboarding.
Every tier, including the free version, allows daily task reminders and comes with AI content assistance. Upgrade to a paid subscription for better user permissions and advanced reporting.
Capsule is a simple CRM platform that grants users access to sales pipeline dashboards, calendar and task management tools, Outlook and Gmail integrations, and two-factor authentication.
The premium tiers offer a range of features for growing businesses, including high-level sales reporting, access permissions, and customization. All of this makes Capsule an intuitive tool for any expertise level to implement into their business.
Capsule’s integrations with third-party tools and APIs for developers make it an extremely customizable platform. If you want a similar tool with even more integration functionality in the free tier, check out HubSpot.
Read our detailed Capsule review for more information.
Visit Capsule CRM
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Now that you’ve read through a list of the top free CRM providers, you need to narrow them down to find the software that best fits your goals. The next step would be to request demos or sign up for free trials from the providers that pique your interest. This way, you can begin communicating directly with the provider’s sales team and start onboarding the software.
Below are questions to consider asking when researching free CRM software:
FORUM: Factors to consider when choosing a CRM.
To review each provider’s free CRM offerings fairly, I used an in-house rubric with outlined criteria and subcategories of CRM industry standards. After running each provider through the rubric, an algorithm calculated an overall rating, which I used to assign each software an ideal use case.
Review my scoring criteria breakdown for additional insights.
HubSpot, Zoho CRM, Bitrix24, and Engagebay are among the best CRM with free versions. While one might be better than the others depending on your unique business needs, each comes with core CRM functionality to get any small or home business better organized.
Zoho offers a completely free version of its CRM solution. This plan only supports up to three users and offers basic functionality like lead and document management, and the mobile app. This makes it most useful for small or even home businesses that don’t anticipate the need for more logins or more advanced sales features.
Google does not offer free or paid CRM software within its suite of tools. Instead, tools within the Google Workspace can be integrated with CRM software as a third-party. For example, Zoho CRM or HubSpot users can integrate that CRM solution with their Gmail, Calendar, or Docs.
Andrea has a strong background in payment processing, invoicing, and business operations, specializing in helping small and new businesses streamline financial workflows and boost efficiency. She’s worked on multiple projects, including managing B2B payments for a Spanish pay-per-click (PPC) company, handling company payments for a UK-based audio production firm, and overseeing billing and invoicing for a coaching company.
