bryanouellette, Author at TechRepublic

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CXO

Three-step method helps keep frustrated help desk callers calm

Irate and frustrated customers are a normal part of life on the help desk, and one veteran support pro has a three-step method for dealing with them: Be quick, be direct, and be gone.

CXO

How to identify and recruit power users

Tech-savvy souls are probably already dispensing help to users in your organization. Here?s some advice for recruiting and formalizing relationships with power users to assist your support staff.

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PURPOSE The purpose of this policy from TechRepublic Premium is to provide guidelines for developing mobile applications from a security, procedural and best practices standpoint. While it contains technical guidelines, it is not intended to serve as a programming guide but as a framework for operations. This policy can be customized as needed to fit ...

bryanouellette

Three-step method helps keep frustrated help desk callers calm

How to identify and recruit power users

Media disposal policy

IT email templates: Upcoming software release

Mobile app development policy

New client audit checklist