donaldayers-marsh, Author at TechRepublic

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Latest from donaldayers-marsh

CXO

Make your users allies, not annoyances

Sometimes we IT pros don't "get it" from the users' perspective. Learn to gain a better understanding of your users' experiences and the impact of negative attitudes toward them. Then find some suggestions to ease tension and open communication lines.

CXO

Prioritize your support calls with a call level chart

Both large and small IT shops can benefit from using a call level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed a sample call level chart that you can download and customize.

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PURPOSE The purpose of this policy from TechRepublic Premium is to provide guidelines for developing mobile applications from a security, procedural and best practices standpoint. While it contains technical guidelines, it is not intended to serve as a programming guide but as a framework for operations. This policy can be customized as needed to fit ...