donaldayers-marsh, Author at TechRepublic

donaldayers-marsh

Sometimes we IT pros don't "get it" from the users' perspective. Learn to gain a better understanding of your users' experiences and the impact of negative attitudes toward them. Then find some suggestions to ease tension and open communication lines.

Both large and small IT shops can benefit from using a call level plan to improve staff productivity and user satisfaction. To help you create such a plan, we've developed a sample call level chart that you can download and customize.

Natural and man-made disasters can jeopardize the operations and future of any company today. Hurricanes, earthquakes and terrorist or cyberattacks are just a few examples of potentially crippling threats. As a result, the development of a disaster recovery plan is a must to ensure ongoing business processes in the wake of a crisis situation. This ...

donaldayers-marsh

Make your users allies, not annoyances

Prioritize your support calls with a call level chart

Power Checklist: Building Your Disaster Recovery Plan

Hiring Kit: Project Manager

SSL Certificate Best Practices Policy

Mobile Device Computing Policy