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  • Roadblocks in implementing operations frameworks: Gaining consensus
    CXO

    Roadblocks in implementing operations frameworks: Gaining consensus

    Both the Information Technology Infrastructure Library (ITIL) and the Microsoft Operations Framework are great blueprints for IT success. Their implementations could be complicated by unforeseen problems, though. Here's how to resolve them.

    talluto-hotmail
    Published:  March 20, 2003, 12:00 AM PST Modified:  June 8, 2007, 9:40 AM PDT Read More See more CXO

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