10 most dangerous species of help desk analystIT veteran Jeff Dray follows up his hilarious 10+ most dangerous species of help desk caller and 10 most dangerous species of IT manager lists, with this lighthearted look at the people who inhabit the world's IT help desks. I picked the photos to illustrate Jeff's great descriptions. Enjoy!
If you'd like to see Jeff's list in text form (without the images) check out this TR Dojo blog post.
-- Bill Detwiler, Head Technology Editor
It has taken nearly ten years but finally, after many months lurking in hides or camouflaged as a photocopier, I have identified the genus and species that inhabit our IT support teams.
Caption by: Jeff Dray
Photo credit: ©iStockphoto.com/JordiDelgado
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Editor in Chief of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.