Beware the most dangerous species of help desk callersIT veteran Jeff Dray takes a lighthearted look at the types of people who call the help desk. We originally published Jeff's list back in 2001, but we've updated it a few times since then. And, I decided to pick a few photos the illustrate Jeff's great descriptions. Enjoy!
-- Bill Detwiler, Head Technology Editor
During my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding the users I help on a daily basis. With this in mind, and with my tongue in my cheek, I have categorized users into the following species.
Caption by: Jeff Dray
Photo credit: ©iStockphoto.com/CamiloTorres