Beware the most dangerous species of help desk callersIT veteran Jeff Dray takes a lighthearted look at the types of people who call the help desk. We originally published Jeff's list back in 2001, but we've updated it a few times since then. And, I decided to pick a few photos the illustrate Jeff's great descriptions. Enjoy!
-- Bill Detwiler, Head Technology Editor
During my years working in IT support, I have become more and more interested in the many types of people who call IT help desks. Like a biologist, I have found that having a classification system is critical in understanding the users I help on a daily basis. With this in mind, and with my tongue in my cheek, I have categorized users into the following species.
Caption by: Jeff Dray
Photo credit: ©iStockphoto.com/CamiloTorres
Bill Detwiler has nothing to disclose. He doesn't hold investments in the technology companies he covers.
Bill Detwiler is Editor in Chief of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.