Five tools for providing remote support for cloud apps
Cloud and mobile devices go hand-in-hand, with the cloud powering many of the most popular mobile apps. For the highly mobile IT support worker, the tables can be turned, with mobile devices doing anything from checking logs to restarting crashed services. Thanks to nearly ubiquitous wireless access, these tasks can be performed whether you're on the bus or on the beach.
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Patrick Gray works for a global Fortune 500 consulting and IT services company and is the author of Breakthrough IT: Supercharging Organizational Value through Technology as well as the companion e-book The Breakthrough CIO's Companion. He has spent over a decade providing strategy consulting services to Fortune 500 and 1000 companies. Patrick can be reached at firstname.lastname@example.org, and you can follow his blog at www.itbswatch.com. All opinions are his and may not represent those of his employer.