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Software

Five tools for providing remote support for cloud apps

By Patrick Gray August 11, 2014, 4:31 AM PDT

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Five tools for providing remote support for cloud apps

Five tools for providing remote support for cloud apps

Image: iStock

Five tools for providing remote support for cloud apps

Cloud and mobile devices go hand-in-hand, with the cloudrnpowering many of the most popular mobile apps. For the highly mobile IT supportrnworker, the tables can be turned, with mobile devices doing anything fromrnchecking logs to restarting crashed services. Thanks to nearly ubiquitousrnwireless access, these tasks can be performed whether you’re on the bus or onrnthe beach.

Note: This gallery is also available as an article.

Image: iStock
Five tools for providing remote support for cloud apps

AWS Console (Free; Android and iOS)

AWS Console (Free; Android and iOS)

When you think of the cloud, it’s nearly impossible not tornthink of Amazon and its portfolio of cloud offerings. AWS Console,rnan app delivered by Amazon, provides a fairly comprehensive mobilernrepresentation of its web-based management console.

Five tools for providing remote support for cloud apps

Google Admin Console (Free; Android and iOS)

Google Admin Console (Free; Android and iOS)

Like most management apps,rnfunctionality is somewhat limited. But having a way to perform key tasks from arnsmartphone instantly might save you from otherwise frustrated users.

Five tools for providing remote support for cloud apps

Nezumi for Heroku (On sale for $4.99 on iOS / $9.99 Android)

Nezumi for Heroku (On sale for $4.99 on iOS / $9.99 Android)

Similar to the AWS Console, Nezumi providesrnsmartphone and tablet-based administration for Heroku-based cloud applications.rnFor the uninitiated, Heroku provides similar services to Amazon’s cloud, but atrna higher level of abstraction, allowing you to “push” applicationsrndirectly to Heroku without worrying about the technical issues like operatingrnsystem, load balancer, etc.

Five tools for providing remote support for cloud apps

Nezumi for Heroku (On sale for $4.99 on iOS / $9.99 Android)

Nezumi for Heroku (On sale for $4.99 on iOS / $9.99 Android)

From an administrative standpoint, Nezumi provides all therntools you’d conceivably need to administer an existing Heroku application,rnincluding a console tool that lets you execute any arbitrary command. Whilerndealing with a keyboard-intensive console on a smartphone is never fun, in arnpinch, Nezumi might save your afternoon on the beach.

Five tools for providing remote support for cloud apps

Server Auditor (Free; Android and iOS)

Server Auditor (Free; Android and iOS)

Despite a somewhat clunky userrninterface, Server Auditor provides access to esoteric function keys and other optimizationsrnsome SSH and Telnet clients miss.

Five tools for providing remote support for cloud apps

Mandrill (Free; Android and iOS)

Mandrill (Free; Android and iOS)

The Mandrill app offers greatrngraphical eye candy for a quick overview of message volumes, and it allows yournto view details of individual emails sent by the service, which is useful forrndebugging a lost message.

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By Patrick Gray
Patrick Gray works for a leading global professional services firm, where he helps companies rapidly invent and launch new businesses. He is the author of Breakthrough IT: Supercharging Organizational Value through Technology as well as the companio
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