Free project management software provides flexibility for managing projects without paying a cent. Our list includes free and freemium products that can manage most projects or introduce you to your next paid project management software.
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Microsoft’s Siva Sundaramoorthy provides a blueprint for how common cyber precautions apply to generative AI deployed in and around security systems.
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SentinelOne’s Alex Stamos sees a future where defenders have the advantage when it comes to generative AI. At least until it can write exploit code.
Transform your workflow with professional software that makes it easy to increase efficiency by providing the kind of tools that are a joy to work with. Now at $71.94 through October 27.
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Extreme programming (XP) is an agile methodology focused on enhancing customer satisfaction and product quality. Learn more about how XP can improve your development process.
When done right, the only thing customers notice about call center outsourcing is faster service. Discover how to do it today.
A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center employees love to use.
Managers who over-focus on particular call center metrics are missing the full picture — and probably driving their employees to quit.
The premier project management tool from Microsoft is on sale for a one-time payment of just $17.97 at TechRepublic Academy.
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Find efficiencies by ensuring agents and managers are following call center best practices. It costs nothing, and the gains can be tremendous.