Let's jump right in to creating a form letter so you can see how much time you could save with Word's mail merge. To get started, open a new document in Word and, from the menu bar, choose Tools | Letters and Mailings | Mail Merge. In the sidebar area, Word opens a Mail Merge helper that provides you with a wizard-like interface that walks you through the process.
Word's mail merge can be used to create form letters, e-mail messages, envelopes, labels, or directories. With a little imagination, these choices let you create just about any kind of document or communication you would need.
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Bill Detwiler is Managing Editor of TechRepublic and Tech Pro Research and the host of Cracking Open, CNET and TechRepublic's popular online show. Prior to joining TechRepublic in 2000, Bill was an IT manager, database administrator, and desktop support specialist in the social research and energy industries. He has bachelor's and master's degrees from the University of Louisville, where he has also lectured on computer crime and crime prevention.