Skip to content

TechRepublic

  • Top Products Lists
  • AI
  • Developer
  • Payroll
  • Security
  • Project Management
  • TechRepublic Academy
  • Innovation
  • Cheat Sheets
  • Cloud
  • 5G
  • Big Data
  • TechRepublic Premium
  • Top Products Lists
  • AI
  • Developer
  • Payroll
  • Security
  • Project Management
  • TechRepublic Academy
  • Innovation
  • Cheat Sheets
  • Cloud
  • 5G
  • Big Data
  • See All Topics
  • Sponsored
  • Newsletters
  • Forums
  • Resource Library
TechRepublic Premium
Join / Sign In
CXO

Spotlight: Help Desk Software from Help Desk Reloaded

By Jack Wallen June 22, 2010, 5:34 AM PDT

Image
1
of 5

a_admin_page.png
a_admin_page.png
Spotlight: Help Desk Software from Help Desk Reloaded

Help Desk Software Admin Page

Help Desk Software Admin Page

The admin page best shows what Help Desk Software has to offer.

For a full review of Help Desk Software, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Spotlight: Help Desk Software from Help Desk Reloaded

Reports

Reports

Help Desk Software does have a report generator tool. I have to admit that I have yet to get it to actually generate a useful report. But this is where you specify what you want in said report.

For a full review of Help Desk Software, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Spotlight: Help Desk Software from Help Desk Reloaded

Email rules

Email rules

If you need email notifications, this is where you configure them. I will give Help Desk Software credit in that they did create an easy to setup email alert system.

For a full review of Help Desk Software, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Spotlight: Help Desk Software from Help Desk Reloaded

Knowledge base

Knowledge base

Help Desk Software also contains a knowledge base that you can offer your users to make your job easier. This is the article lookup page.

For a full review of Help Desk Software, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Spotlight: Help Desk Software from Help Desk Reloaded

Ticket

Ticket

This is what a ticket looks like in Help Desk Software. At least here you will have all of the information you need to know what problem(s) the end user is having. During the creation of the ticket, the end user can also attach files (which would be available for download here).

For a full review of Help Desk Software, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

  • CXO
  • Account Information

    Share with Your Friends

    Spotlight: Help Desk Software from Help Desk Reloaded

    Your email has been sent

Share: Spotlight: Help Desk Software from Help Desk Reloaded
Image of Jack Wallen
By Jack Wallen
Jack Wallen is an award-winning writer for TechRepublic, The New Stack, and Linux New Media. He's covered a variety of topics for over twenty years and is an avid promoter of open source. For more news about Jack Wallen, visit his website jackwallen.
  • Account Information

    Contact Jack Wallen

    Your message has been sent

  • |
  • See all of Jack's content

TechRepublic Premium

  • TechRepublic Premium

    Checklist: Network and systems security

    Cybersecurity demands and the stakes of failing to properly secure systems and networks are high. While every organization’s specific security needs form a unique and complex blend of interconnected requirements, numerous security fundamentals almost always apply to each of these groups. It stands to reason that cybersecurity pros who effectively identify network and systems risks ...

    Published:  June 1, 2023, 4:00 PM EDT Modified:  June 2, 2023, 7:48 AM EDT Read More See more TechRepublic Premium
  • TechRepublic Premium

    How to host multiple websites on Linux with Apache

    In this guide from TechRepublic Premium we’re going to explore the various things you can do with a Linux server. We won’t leave out any steps, so you won’t have to refer to another tutorial to complete the process. The only step we will leave out is the installation of Linux, as we’ll assume you ...

    Downloads
    Published:  May 31, 2023, 4:00 PM EDT Modified:  June 1, 2023, 7:45 AM EDT Read More See more TechRepublic Premium
  • TechRepublic Premium

    How to deploy an application with Kubernetes

    If you want to deploy applications into a Kubernetes cluster, be warned — it’s not the easiest task. There are a lot of moving pieces that go into these scalable containers. Don’t you wish you had a complete roadmap, from start to finish, to walk you through the process of deploying the Kubernetes cluster, deploying ...

    Downloads
    Published:  May 31, 2023, 4:00 PM EDT Modified:  June 1, 2023, 7:51 AM EDT Read More See more TechRepublic Premium
  • TechRepublic Premium

    Cross-training tool kit

    The more flexibility you can create in your technology workforce, the better you’ll be equipped to manage tomorrow, whatever the future brings. Too often, we focus on helping our teams become technical specialists who know volumes about a single technology, but quickly lose sight of how that technology connects with others. This makes their skills ...

    Downloads
    Published:  May 30, 2023, 4:00 PM EDT Modified:  May 31, 2023, 4:50 PM EDT Read More See more TechRepublic Premium

Services

  • About Us
  • Newsletters
  • RSS Feeds
  • Site Map
  • Site Help & Feedback
  • FAQ
  • Advertise
  • Do Not Sell My Information

Explore

  • Downloads
  • TechRepublic Forums
  • Meet the Team
  • TechRepublic Academy
  • TechRepublic Premium
  • Resource Library
  • Photos
  • Videos
  • TechRepublic
  • TechRepublic on Twitter
  • TechRepublic on Facebook
  • TechRepublic on LinkedIn
  • TechRepublic on Flipboard
© 2023 TechnologyAdvice. All rights reserved.
  • Privacy Policy
  • Terms of Use
  • Property of TechnologyAdvice