This is what a ticket looks like in Help Desk Software. At least here you will have all of the information you need to know what problem(s) the end user is having. During the creation of the ticket, the end user can also attach files (which would be available for download here).
Comment and share: Spotlight: Help Desk Software from Help Desk Reloaded
By Jack Wallen
Jack Wallen is an award-winning writer for TechRepublic and Linux.com. He’s an avid promoter of open source and the voice of The Android Expert. For more news about Jack Wallen, visit his website jackwallen.com.