Spotlight: osTicket help ticket system

CXO

Spotlight: osTicket help ticket system

By Jack Wallen April 21, 2010, 6:03 AM PDT

Image
1
of 5

osTicket Open Ticket

A sample of an open ticket in the system is pictured. In the lower section of this page (not shown) you can assign and close tickets, post replies, add internal notes, and more.

For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Departments

You can add as many departments as you need. The default departments support and billing, will suit most smaller companies. As your company grows, you can help it grow by adding more departments.

For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

New tickets

Not only can clients submit tickets via email, they can also submit from a user-friendly Web-based submission form.

For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Templates

One very handy feature is the templates. Here you can craft canned replies that can include various embedded fields (such as ticket number and addresses).

For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.

Tickets

Here you can see what the ticket listings look like. What you don’t see is a feature many help desks do not have. From osTicket a client can log in and see all of their submitted tickets. This allows your users to track the

For a full review of osTicket, check out the TechRepublic Product Spotlight Blog.

Image created by Jack Wallen for TechRepublic.status of their requests.

By Jack Wallen

Jack Wallen is an award-winning writer for TechRepublic, The New Stack, and Linux New Media. He's covered a variety of topics for over twenty years and is an avid promoter of open source. For more news about Jack Wallen, visit his website jackwallen.

Account Information

Contact Jack Wallen

Your message has been sent
|
See all of Jack's content

Cybersecurity demands and the stakes of failing to properly secure systems and networks are high. While every organization’s specific security needs form a unique and complex blend of interconnected requirements, numerous security fundamentals almost always apply to each of these groups. It stands to reason that cybersecurity pros who effectively identify network and systems risks ...

In this guide from TechRepublic Premium we’re going to explore the various things you can do with a Linux server. We won’t leave out any steps, so you won’t have to refer to another tutorial to complete the process. The only step we will leave out is the installation of Linux, as we’ll assume you ...

If you want to deploy applications into a Kubernetes cluster, be warned — it’s not the easiest task. There are a lot of moving pieces that go into these scalable containers. Don’t you wish you had a complete roadmap, from start to finish, to walk you through the process of deploying the Kubernetes cluster, deploying ...